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Poor Steam download speeds on 1gb connection

Druzz — Fri, 26 Jun 2026 14:14:57 GMT

So I am getting ridiculous download speeds on a 1gb connection.

I believe this to be BT routing to the CDN, as I get spikes of 5mbps to 50 and floats around the 20-50's range, lots of drops to 0, then hitting 2-700mbps and then back to 0-50mbps. I am having to take my pc on site to update and download from steam, on site its a 10gb network and I get 3gbps+ on most downloads.

I have changed DNS, enforced download limit, changed regions, really don't want to have to use a VPN to avoid BT's bad routing as it appears the data is being shunted to an amazon server in the us, then to Italy and Germany.

anyone experienced this and found a solution?

Re: Poor Steam download speeds on 1gb connection

Alex_H — Sun, 28 Jun 2026 09:42:48 GMT

Hi @Druzz,

Welcome to the BT Community

Hopefully if anyone has had a similar issue they can share their experience on your thread. Is it only affecting steam downloads, are your downloads for other services stable?

Have you been in touch with our technical team to report the issue you are having?

Alex

Re: Poor Steam download speeds on 1gb connection

Druzz — Tue, 14 Jul 2026 17:54:09 GMT

Hi @Alex_H Alex, I had raised this via the complaints for investigation, however they sent the complaint number then shut the complaint without contact. i dont really download anything else but they seem fine to be fair I did not time how long it took to download an iso just walked away and came back but for sure its not like downloading from steam.

Re: Poor Steam download speeds on 1gb connection

Alex_H — Thu, 16 Jul 2026 09:01:21 GMT

@Druzz I am sorry to hear your case was closed with contact, was this after you had called and spoken to our technical team?

It is strange if it is only effecting steam downloads and otherwise your speeds are fine. Have you turned off your router and ONT for 30 minutes as this can sometimes help resolve issues and is worth a try if you have not already.

Alex