https://community.bt.com/t5/BT-Fibre-broadband/Slow-speed/m-p/2465137#M365788 <P>The guaranteed speed is to your router connected by ethernet.&nbsp; are you trying the speed tests on wifi which is not guranateed.</P><P>try running fast.com using ethernet connection</P> Sun, 28 Jun 2026 10:17:38 GMT imjolly 2026-06-28T10:17:38Z https://community.bt.com/t5/BT-Fibre-broadband/Slow-speed/m-p/2465135#M365787 <P>Our street was recently upgraded to Fibre and so we upgraded our pack to 73MB upload and 500MB guaranteed speed. It has been really slow and a tester showed speed was only 2 and 13 respectively. We looked at community and did a factory reset which has improved it to 71 and 164.&nbsp;</P><P>How do i get 500 Mps??? thank you&nbsp;</P> Sun, 28 Jun 2026 09:42:52 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow-speed/m-p/2465135#M365787 Tyrrellc1 2026-06-28T09:42:52Z https://community.bt.com/t5/BT-Fibre-broadband/Slow-speed/m-p/2465137#M365788 <P>The guaranteed speed is to your router connected by ethernet.&nbsp; are you trying the speed tests on wifi which is not guranateed.</P><P>try running fast.com using ethernet connection</P> Sun, 28 Jun 2026 10:17:38 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow-speed/m-p/2465137#M365788 imjolly 2026-06-28T10:17:38Z