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Full fibre broadband PPP resets

bus-error — Fri, 03 Jul 2026 21:36:05 GMT

I had full-fibre broadband installed a month or so ago and ever since it was installed I see my Smart Hub 2 lights regularly changing from blue to orange and purple.

Looking in the Technical Logs I see that this coincides with PPP resets which are happening several (but sometimes dozens of) times a day. As soon as the PPP drops it renegotiates and comes back in a minute or so.

I'm sure this isn't normal. Any ideas what could be causing this instability?

Re: Full fibre broadband PPP resets

imjolly — Sat, 04 Jul 2026 09:10:07 GMT

have you tried a factory reset by pressing the recessed button on back of hub and holding until the hub lights flash. if that does not fix it then call CS 03301234150 and report a fault

do the lights on the ONT change colour from green?

Re: Full fibre broadband PPP resets

TimCurtis — Sat, 04 Jul 2026 10:38:45 GMT

@bus-error

If you have Digital Voice make a backup of your settings/contacts before doing a reset.