https://community.bt.com/t5/BT-Fibre-broadband/Packet-loss/m-p/2465908#M365925 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/350639">@matparkin73</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you don't notice an impact while connected on any other device, it is possible that it could be the gaming servers that are causing this.</P> <P>I'd recommend contacting our <A href="https://www.bt.com/help/contact-bt/technical-support" target="_blank">tech guides</A> so they can look into this further for you.&nbsp;</P> <P>Michael</P> Fri, 10 Jul 2026 08:57:49 GMT Michael_D 2026-07-10T08:57:49Z https://community.bt.com/t5/BT-Fibre-broadband/Packet-loss/m-p/2465820#M365904 <P>Hi, having recently updated my speed and receiving a new router to try and solve the problem I am still experiencing packet loss while gaming and not just in peak time. I am on ethernet so puzzled if anyone else is suffering.</P> Thu, 09 Jul 2026 06:42:14 GMT https://community.bt.com/t5/BT-Fibre-broadband/Packet-loss/m-p/2465820#M365904 matparkin73 2026-07-09T06:42:14Z https://community.bt.com/t5/BT-Fibre-broadband/Packet-loss/m-p/2465908#M365925 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/350639">@matparkin73</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you don't notice an impact while connected on any other device, it is possible that it could be the gaming servers that are causing this.</P> <P>I'd recommend contacting our <A href="https://www.bt.com/help/contact-bt/technical-support" target="_blank">tech guides</A> so they can look into this further for you.&nbsp;</P> <P>Michael</P> Fri, 10 Jul 2026 08:57:49 GMT https://community.bt.com/t5/BT-Fibre-broadband/Packet-loss/m-p/2465908#M365925 Michael_D 2026-07-10T08:57:49Z