This topic

Intermittant Broadband

Debs13 — Thu, 23 Jul 2026 15:18:47 GMT

HI, My internet has been getting worse and worse over the last month, It keeps dropping out. Today has been a nightmare dropping out every minute seconds or so). BT portal even had a problem running a test because it kept dropping out. Then it finally came back with the usual 'There is not problem'. Fast and Ookla, both say I am running at 6mbps. I have disconnected, reconnected, power cycled , connected directly via cable to the router/hub... everything apart from wash the damn hub.. Any suggestions?.

Atm, I'm paying for a broadband not fit for purpose (which has gone up in the past 2 months 😞

Re: Intermittant Broadband

licquorice — Thu, 23 Jul 2026 15:32:38 GMT

Have you considered reporting the fault to BT?0330 1234 150

Re: Intermittant Broadband

Debs13 — Thu, 23 Jul 2026 15:34:21 GMT

Im just talking with the online team.. (they told me to ask here first :S

Re: Intermittant Broadband

Leanne_T — Fri, 24 Jul 2026 16:02:32 GMT

Hi @Debs13

Thanks for coming back to the community.

I would advise getting back in touch to report the broadband issue you're having. Our broadband tech guides can run some tests and are the best people to help you further.

Please see our Fix broadband page for ways to get in touch.

Leanne.