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Fibre with BT Halo 3

Paulus47 — Tue, 04 Aug 2026 10:25:17 GMT

Hi, Openreach are coming in 13 days to "migrate" us from BT Halo 3 to Fibre with Halo 3 (which I am told will be Full Fibre).

When I look at my order details, all it says under "Equipment" is "C to P Welcome Package" (whatever that is).

I have a BT Smart Hub 6 with just the 4 yellow sockets which, I understand, is not suitable as it does not possess a red Wan socket. I have had no conformation that I will be receiving a replacement Hub.

Is there any way I can find out, preferably without wating with a phone pressed to my ear for 30 minutes plus? Can I chase this up online or is there an email I can send to someone?

Thanks.

Re: Fibre with BT Halo 3

garybs29 — Tue, 04 Aug 2026 10:29:42 GMT

The "welcome package" is the different cable for the FTTP connection which will connect to one of the ethernet ports on the hub that the engineer will convert to a WAN port

Re: Fibre with BT Halo 3

Paulus47 — Tue, 04 Aug 2026 11:15:08 GMT

Many thanks for your reply. I didn't realise they could do that.

Re: Fibre with BT Halo 3

imjolly — Tue, 04 Aug 2026 11:16:22 GMT

@Paulus47

if you go to hub manager 192.168.1.254 then advanced settings then technical log if you scroll down is there a heading for FTTP which you can toggle on which will make ethernet port 4 a WAN port for FTTP

Re: Fibre with BT Halo 3

Paulus47 — Tue, 04 Aug 2026 11:18:14 GMT

OK, thank you.

Re: Fibre with BT Halo 3

chrisjp — Tue, 04 Aug 2026 11:33:33 GMT

It's actually possible that your Hub6 (I don't think it was called a Smarthub) won't have the ability to have one of its ports converted to a WAN port. Although some Hub6s had this ability, this was normally identified by a red marker above one of the yellow ports.
If yours doesn't have this, BT will probably supply you with a Smarthub 2 or maybe a Smarthub 3 before the migration to FTTP takes place.
The "C to P" welcome pack is just shorthand for FTTC to FTTP.

Re: Fibre with BT Halo 3

Paulus47 — Tue, 04 Aug 2026 12:39:41 GMT

Thank you for all that. I obviously don't know what equipment I have!

At first I just couldn't identify the Hub. Typing 192.168.1.254 into the address bar doesn't seem to work - I tried three different browsers. Eventually I found a page that described in some detail the characteristics of the various Hubs.

To cut a long story short, it seems what I have now is in fact a Smart Hub 2. Only this and Smart Hub 3 apparently have digital voice - and I do.

I know I used to have a Hub 6 (Smart or otherwise), but I have obviously been upgraded.

I should therefore be all right to have Full Fibre installed.

Thanks to all who replied.