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Unresolved fault

vivdoussy — Mon, 24 Aug 2026 21:50:50 GMT

Several rural properties along one lane just outside Storrington RH20 2EW have experienced a broadband outage for over 2 weeks now since 7th August. No-one seems to be able to find out the location or nature of the fault. BT keep saying the fault is known and will be repaired within 2 days but nothing ever materialises. Where can we get answers please?

Re: Unresolved fault

chrisjp — Mon, 24 Aug 2026 22:12:08 GMT

The only way you can try to get answers is to keep pestering BT. This is a customer to customer forum so we have no more knowledge of the issue than you do - and most likely less.

Re: Unresolved fault

WSH — Mon, 24 Aug 2026 22:30:07 GMT

If you put the first half of your phone number in here:

https://status.zen.co.uk/broadband/

it will tell you if Openreach have a fault logged.

(If you don't have a phone, just entering the area code may be enough).

Re: Unresolved fault

vivdoussy — Tue, 25 Aug 2026 07:20:44 GMT

Thanks will keep pestering BT as you say.

Re: Unresolved fault

iniltous — Tue, 25 Aug 2026 08:36:12 GMT

It’s highly unlikely that everyone affected by a network problem is going to be a BT customer, so only the BT customers affected should be asking BT for an update ( obtained from the network provider Openreach ) customers of other providers , obviously should ask their own providers , not BT .

Re: Unresolved fault

Kimberlin — Tue, 25 Aug 2026 08:38:01 GMT

@vivdoussy Good luck! However, it seems BT don’t even know how to remove a Telecare flag from someone’s account, so you might be in for a long wait.

Re: Unresolved fault

iniltous — Tue, 25 Aug 2026 08:52:54 GMT

There is only a one in five (20%) chance that BT are the provider of the people affected by this Openreach issue , the OP doesn’t even make it clear if they are even a BT customer themselves and affected by this , to bring up a completely irrelevant point about a Telecare issue affecting a unrelated customer on on different post is , is nonsensical in this context.