This topic

Your Full Fibre speed is coming to an end

Graham71 — Thu, 27 Aug 2026 09:31:58 GMT

I received an email today saying my full fibre speed test is coming to and end and click below to upgrade to full fibre.

As I have been on full fibre 900 for a number of years and my contract is until March next year I thought this was a scam email.

I managed to contact someone at BT this morning who said the email was genuine and sent by them. To their credit they looked into it and could offer no explanation as to why this was sent. I assumed this would be the end of it but I have now received another email and a text message saying I will be downgraded next week if I don't upgrade.

Can anyone advise me what to do? I am going into hospital next week for an op and I could honestly do without all the hassle of chasing this up is they do downgrade me.

Any advice would ne appreciated

Re: Your Full Fibre speed is coming to an end

Kimberlin — Thu, 27 Aug 2026 09:40:03 GMT

@Graham71 I find it difficult to believe that if you are on a 900mb plan until March next year, that you would suddenly and unexpectedly have your speed reduced for no reason mid contract, speed trial or otherwise.

Also, you don't state what speed BT will allegedly downgrade you to? 500mb, 150mb, what speed?

By and large, unless you live in a large family household with people gaming all the time, or you have a serious amount of devices connected at all times, then 900mb could be considered overkill for a lot of customers. But, it's your choice. Are you sure that even if you were reduced in speed that it would have a significant impact on you?

Re: Your Full Fibre speed is coming to an end

The_Boas — Thu, 27 Aug 2026 09:45:41 GMT

A couple others including myself have received the same - Contract change? - BT Community

Sounds like the advice received from BT is as useful as that received on here...

Re: Your Full Fibre speed is coming to an end

The_Boas — Thu, 27 Aug 2026 09:43:13 GMT

@Kimberlin I am in exactly the same boat.

Your advice across multiple threads as a supposed 'Recognised Expert' is mostly irrelevant and unhelpful.

Re: Your Full Fibre speed is coming to an end

Kimberlin — Thu, 27 Aug 2026 09:46:47 GMT

@The_Boas To be fair, this isn't BT you are talking to, this is a customer to customer forum. Advice given here is just that, advice, not necessarily always a definitive answer to your problem.

Thankfully @The_Boas your comments towards me are equally irrelevant, I genuinely don't care what you think.

Have a good day.

Re: Your Full Fibre speed is coming to an end

Graham71 — Thu, 27 Aug 2026 09:47:56 GMT

Hi Kimberlin

Thanks for getting back. They haven't said what speed it will downgrade to.

The reason why I am on 900mb is a long story and I won't repeat it here.

The point is why I have received such a message is disturbing and as I have said, I don't want the hassle of sorting this out as I have other problems to contect with.

Re: Your Full Fibre speed is coming to an end

Kimberlin — Thu, 27 Aug 2026 09:50:44 GMT

@Graham71 It's a shame you've been left in a position that is both disturbing and worrying to you. You may be fortunate that a Moderator may pick up your post, but as they have no access to individual accounts, you may not get the result you might wish for.

I wish you well.

Re: Your Full Fibre speed is coming to an end

Graham71 — Thu, 27 Aug 2026 09:59:41 GMT

I have to say it's disappointing that BT can't get its act together. If other people are getting these messages it's sheer incompetence and I would expect better.

Re: Your Full Fibre speed is coming to an end

Graham71 — Thu, 27 Aug 2026 10:01:41 GMT

Thanks for the best wishes Kimberlin. Much appreciated

Re: Your Full Fibre speed is coming to an end

weemax — Thu, 27 Aug 2026 10:04:18 GMT

I also received that email this morning, and I have not been a BT customer for over 2 years. I have also moved out of where I did hold that BT Broadband account.

Re: Your Full Fibre speed is coming to an end

Graham71 — Thu, 27 Aug 2026 10:15:07 GMT

Unbelievable weemax. You couldn't make it up.

Re: Your Full Fibre speed is coming to an end

garybs29 — Thu, 27 Aug 2026 10:22:40 GMT

Must be so great being you guys & not making any mistakes. It's likely an error, ignore it hardly any need to talk about unbrlieveable etc mistakes do happen

Re: Your Full Fibre speed is coming to an end

weemax — Thu, 27 Aug 2026 10:26:08 GMT

Yet here you are…

Re: Your Full Fibre speed is coming to an end

TinyBiscuit — Thu, 27 Aug 2026 14:36:05 GMT

For what it's worth I also received this same email today, am on the 500Mb tier, I have been on that package for over a year, the temporary boost/trial to 900Mb ended a long time ago and the contract isn't over till 2027 (also expiring in March, coincidentally). I'm presuming/hoping its an email sent out in error otherwise I anticipate a call to the complaints dept will be on the horizon.

Re: Your Full Fibre speed is coming to an end

DavidSC — Thu, 27 Aug 2026 15:21:13 GMT

I received a similar email today, from the email address no-reply@inform.bt.com It tells me that my "speed trial" is coming to an end and I should upgrade or "you'll automatically go back to the package you ordered with no hassle and no charge." I wasn't aware that I had signed up for a "speed trial" and I can't find any mention of it on My BT.

I rang BT and they confirmed they had not sent me this email, and googling the address I read that it is a scam.

More worryingly a couple of hours later I received a text on my mobile purporting to come from BT, with the same information.

Has the BT database of users email addresses and mobile numbers been hacked?

Both the email and the text looked exactly like a BT communication - nothing to make me suspicious except the message.

Can anyone enlighten me as to what's going on?

Re: Your Full Fibre speed is coming to an end

gg30340 — Thu, 27 Aug 2026 15:33:16 GMT

I have notified the moderators of the forum about this and asked them to confirm that this is a mistake and if it is not a mistake what should the persons receiving the email do about it.

Re: Your Full Fibre speed is coming to an end

Graham71 — Thu, 27 Aug 2026 15:38:58 GMT

Thank you. That would be helpful

Re: Your Full Fibre speed is coming to an end

Graham71 — Thu, 27 Aug 2026 16:00:16 GMT

DavidSC

My email was exactly the same but BT confirmed they did send it to me but had no idea why.

I've also received another text message this afternoon.

Re: Your Full Fibre speed is coming to an end

DavidSC — Thu, 27 Aug 2026 16:33:48 GMT

Curiouser and curiouser . . . I await the outcome of gg30340’s referral upwards, for which many thanks.

Re: Your Full Fibre speed is coming to an end

hmm3 — Thu, 27 Aug 2026 17:38:58 GMT

Here too, my contract came to an end a few years ago. Text and email. BT domain sender addressing me by name.

Googled it to stumble across this.

As I've dug out to sign in anyway I may as well add: Happily with a much cheaper competitor now with fewer problems.

Also, dkim and SPF all passed on the email from inform.bt.com. so I can only imagine a mistake.