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Smart Hub 3 upgrade from Smart Hub 2

benevs01 — Mon, 07 Sep 2026 10:29:32 GMT

Hi All,

I have fttp 900mb + and the smart hub 2 is failing terribly to transmit my 5ghz signal around the flat, is getting extremely hot and requires restarting now and again to work normally.

What would be the process for getting a smart hub 3 sent out to me as a replacement? I really want to make use of more modern WiFi-6 / smart channel scanning.

Any

Re: Smart Hub 3 upgrade from Smart Hub 2

imjolly — Mon, 07 Sep 2026 10:33:47 GMT

at present only new BT customers are getting the SH3 so as a replacement hub is required you would just get literally a replacement SH2

Re: Smart Hub 3 upgrade from Smart Hub 2

benevs01 — Mon, 07 Sep 2026 10:37:56 GMT

Hi there, thanks for the reply.

Is this even if I've just renewed my contract? I know it isn't your decision but this seems like something that shouldn't exclude those who have been long standing loyal customers.

Time to investigate contract exit fees then.

Re: Smart Hub 3 upgrade from Smart Hub 2

imjolly — Mon, 07 Sep 2026 10:59:12 GMT

even just renewals didn't warrant a new SH3 if you have a new contract with 900mb then your ETC will be in the hundreds. there is no leeway for long standing customers as has been shown many times on the forum