This topic

FTTP showing unavailable when trying to upgrade package

tmacca74 — Fri, 02 Oct 2026 12:48:47 GMT

My neighbour (5 doors down) has had FTTP for nearly 18 months
I watched as the Openreach engineer pulled the fibre through the underground ducts to the pole that is literally outside my house. I watched as they installed a splitter on that pole, then watched as they pulled fibre from there to the next pole, that server my neighbour, I then watched as they installed overhead fibre from that pole to his house

When I use the online checker, it tells me that fibre is not available in my area. Unless I select 'his' house number instead of my own, and then I get an option of 900Mb fibre

So, my question is, is fibre available to my property? I don't really speak to my neighbour, but when I asked him how he managed to get a dedicated FTTP installation from BT, he simply replied - "I just asked them and they did it" <shrug>

When I 'ask them' it isn't available, I can't have it and there's no plans to install it in my area any time soon

Is there a way to persuade someone, anyone, that it is available and I can literally see it on the pole outside my house?

EDIT: My exchange is showing as FTTP unavailable, not in a current fibre priority programme

But it does show that FTTP On Demand is available. But if BT wont accept that I can have FTTP, how do I get it!!!!

Re: FTTP showing unavailable when trying to upgrade package

WSH — Fri, 02 Oct 2026 12:45:06 GMT

Have you checked what it says on BT's checker, here?:

https://www.broadbandchecker.btwholesale.com/#/ADSL

If you post a screenshot, (removing any personal data, like the location at the top), I'm sure someone will tell you if there is anything amiss in it.

Make sure you include any survey note about FTTP availability at the bottom.

Re: FTTP showing unavailable when trying to upgrade package

tmacca74 — Fri, 02 Oct 2026 12:49:21 GMT

thanks! I have updated my original post with screenshot

Re: FTTP showing unavailable when trying to upgrade package

WSH — Fri, 02 Oct 2026 12:57:23 GMT

OK. Just so you know, it may be a while before you get a reply, as pictures go into quarantine until a moderator releases them. Only yourself, the community leaders and the mods can see it in the meantime.

Edit: And having just read your edit, FTTP on Demand is a business product where you have to pay significantly toward the install cost. Possible thousands of pounds. It's not a home broadband thing, so you can ignore that.

Re: FTTP showing unavailable when trying to upgrade package

imjolly — Fri, 02 Oct 2026 13:30:55 GMT

try completing the openreach form and ensure you stress in comments that your neighbour has a fibre connection and as much detail as you have. you may have to submit form more than once

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Re: FTTP showing unavailable when trying to upgrade package

iniltous — Fri, 02 Oct 2026 13:36:26 GMT

Anything out of the ordinary about your address , a flat or apartment , a house name rather than house number , a prefix or suffix before or after the house number or anything like that , or is it conventional, and exactly the same format as the neighbour that can get FTTP , with the obvious exception of the house number ?

Addressing issues can cause omissions from the availability check , but some are not omissions but by design, if for example you were part of a MDU (multiple dwelling unit ) on the same road as SDU’s , MDU can be a totally different rollout out programme….or it could simply be the network boundary is such that your neighbour is contained within the PON , and although you are close by , your address is outside the PON boundary.

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Fill in this formwize , specifically the section along the lines of my neighbour can get FTTP but I can’t

Re: FTTP showing unavailable when trying to upgrade package

WSH — Fri, 02 Oct 2026 13:36:42 GMT

I can see the image now.

It says FTTP is not available. (As I said, "FTTP on Demand" is something different). I'm not really an expert in this area, there are other on here that are, but it could be something as simple as there being no capacity left on the CBT. Then again, it could also just be a database error. Try this and see what it says:

https://www.openreach.com/fibre-checker

Edit: Posting at the same time as iniltous and imjolly. I'd listen to what iniltous has to say. He's far more of an expert in this area than I.

Re: FTTP showing unavailable when trying to upgrade package

tmacca74 — Fri, 02 Oct 2026 13:53:32 GMT

Addresses are formatted exactly the same. Both are identical construction, single dwelling (not MDU) semi-detached houses

If I use the checker, I get this for my neighbour at No7, with FTTP and my house at No12, where its unavailable

As I said, the pole is literally at the end of my driveway and I watched the Openreach guys pulling the fibre through, from the box at the end of my road (my house is actually the closest to that box than any other on our road), past my house, to reach his, all the way to his house front wall. This was 18 months ago, but still no sign of it here, despite the fibre splitter being at the end of my driveway!

Re: FTTP showing unavailable when trying to upgrade package

WSH — Fri, 02 Oct 2026 14:00:51 GMT

The old street cabinets are redundant for FTTP.

If the box at the end of street is the old street cabinet then it is not used for FTTP, so there is something strange going on.

Re: FTTP showing unavailable when trying to upgrade package

iniltous — Fri, 02 Oct 2026 14:10:12 GMT

While waiting for the images to be visible, what about the addresses between you at No.12 and the neighbour with FTTP at No.7 ( that’s assuming the odd and even numbers are all on the same side of the road ) do they all show availability and it’s just your address that doesn’t , or are all or some of No.8 to No.11 showing no FTTP available.

If it’s just your address and especially if your adjoining neighbour (I’m guessing No.11 ) shows FTTP available it’s probably an address data problem and the formwize hopefully will get that corrected , if it’s more nuanced, and (for example) 7 and 8 show available, 9 and 10 show available, but you and No.11 don’t , ( that’s without knowing that’s these semis are arranged ) , it could be the boundary happens to be between No10 and No.11 , although that would be unusual, unless a natural boundary exists between 9-10 and 11-12 , like a green (play) area or something like that , which could be the reason for separated PON areas and unfortunately yiu are the wrong side of the boundary….

Re: FTTP showing unavailable when trying to upgrade package

tmacca74 — Fri, 02 Oct 2026 14:39:30 GMT

there are 32 houses on our road (with the exact same postcode) and none of them show availability except no 7

You are right in the numbering convention on our road, I have number 11 next to me, number 10 next to them, number 9 next to them, etc etc

If it a boundary issue, would it be usual for the fibre to pass my house (which is the 1st one on the 'run'), to reach number 7 (which is obviously 5 doors down)?
If it is a boundary issue, I would guess there are a maximum of 12 houses (5 on the same side and 6 or 7 on the other side of the road) before you get to number 7

Re: FTTP showing unavailable when trying to upgrade package

iniltous — Fri, 02 Oct 2026 15:29:22 GMT

If only No.7 on the street shows availability that’s really weird.

You state there is a splitter on the pole outside your address ,
https://www.google.com/imgres?q=openreach%20pole%20mounted%20splitter&imgurl=https%3A%2F%2Fwww.ispreview.co.uk%2Ftalk%2Fattachments%2Fimg_6266-webp.20595%2F&imgrefurl=https%3A%2F%2Fwww.ispreview.co.uk%2Ftalk%2Fthreads%2Fwhat-is-this.42677%2F&docid=q0B1We7cDZs8XM&tbnid=cPyDI7D_uHf6VM&vet=12ahUKEwjdg7-oyZuXAxW0Rp8JHVvvCCMQnPAOegUI_gEQAA..i&w=900&h=1200&hcb=2&ved=2ahUKEwjdg7-oyZuXAxW0Rp8JHVvvCCMQnPAOegUI_gEQAA
Something like this ?

Assuming it is a splitter on the pole outside your house , is there also a CBT on it , and a CBT on the pole outside No.7 ? and assuming both poles have CBT ‘s are cabled back to the splitter on your pole ….the cable on the left of the splitter is the input cable from the aggregation node , on the right are the output cables to CBT’s , how many ‘CBT’ cables leave the right hand side of the splitter enclosure on ‘your’ pole ?

You ask if it’s usual for the fibre feeding into one PON area to run through a non FTTP service area , that is quite possible, what I find curious is that you state they ran an underground cable to the pole outside your address , fitted a splitter (pole mounted splitters can be small , single splitter 32 way , or medium node , two splitters inside , 2x32 =64 ) but instead of an overhead cable to the pole outside No.7 ,(quicker , easier and no potential blocked duct issues doing this ) they go back underground using duct , rather that simply spanning overhead between the poles ( that’s if it’s a CBT on the pole outside No.7 )

Looking at the existing copper wires from the pole outside No.7 , are you saying none of those addresses connected to the same pole with copper show FTTP as available , and it’s only No.7 with FTTP showing as available, if that’s the case there is something extremely odd going on .

Re: FTTP showing unavailable when trying to upgrade package

WSH — Fri, 02 Oct 2026 15:22:41 GMT

@tmacca74 Unfortunately, we mere mortals still can't see those last two images. I'm a bit suspicious when you said they pulled it through from the cabinet down the road. Does that image for number 7 say that "an ONT exists" at the bottom of the purple bars? That's the real giveaway.

Re: FTTP showing unavailable when trying to upgrade package

tmacca74 — Sat, 03 Oct 2026 07:53:11 GMT

here are some photos

showing the first duct out side my house, at the bottom of the pole, where they pulled fibre through (you may have to zoom in as the BT duct is slightly hidden in the bushes. I am aware the smaller, more visible one is water!)

the pole and splitter outside my house

the neighbours pole. at this point, I must confess that it does appear that the fibre has may have been run overhead between these two poles, although clearly something is being pulled from underground, which I though was the fibre from the first pole. Happy to be corrected on this

Copper and fibre to neighbours house

None of the houses on these two poles, that currently receive copper, are showing as able to receive any fttp except for No7

Re: FTTP showing unavailable when trying to upgrade package

tmacca74 — Sat, 03 Oct 2026 08:00:52 GMT

here is the output for No7
The one posted earlier in this thread was for my house, at no 12

Re: FTTP showing unavailable when trying to upgrade package

WSH — Sat, 03 Oct 2026 08:45:51 GMT

Ah, I see the problem.

It says an ONT exists at your neighbour's...therefore he does have full fibre, BUT it goes on to say a new ONT may be ordered but will be placed on the waiting list...i.e. the present system is at capacity and there are currently no spare connections. That may be at the CBT, (Connectorized Block Terminal), out in the street or at the headend, (the equivalent of the exchange). Either way, I bet that will be the problem.

Re: FTTP showing unavailable when trying to upgrade package

iniltous — Sat, 03 Oct 2026 09:58:42 GMT

The checker return for No.7 along with the things you would expect for a property with FTTP installed , the survey notes , a note confirming active service on the ONT etc , as stated , also shows the network at capacity so no new orders can be made from addresses on that CBT or potentially that PON (depending on where the capacity is exhausted) , however the return for No.12 is still puzzling, if it were proper to the same PON , its notes would show WBC FTTP as available, have a survey note ‘overhead service , no anticipated issues ’ or whatever , and the network capacity note making ordering impossible , but it doesn’t have any of that information suggesting No.7 and No.12 are not contained within the same PON area .

As stated previously, what would be interesting is the checker returns for those addresses served directly from the pole that No.7 is served from , as they will be part of the same PON (it’s impossible for them not to be )

TBH , it’s pure speculation at this point what the issue is , it could be some genuine problem or a data input error , the link to the OR Formwize should get OR to check and if it’s a simple data error , they correct that error and then availability then shows up .