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WiFi issues with Apple devices

gjonesuk — Sun, 18 Oct 2026 12:07:25 GMT

Hi, I have full fibre 900 and a Smart Hub 2 that has been great for months, I have around 30 smart devices connected with no problems, I also have a Dell laptop and an Android Tablet that connect to WiFi and work fine. The issue I have is I have two iPhones, two iPads and a MacBook that will connect but there is no internet, I have tried just a bout everything suggested on the internet but can’t find a permanent solution. I have also tried another Smart Hub 2 and get the same issues.
Does anyone else have this issue and have found a workaround? Is this a Hub issue or something that Apple have done.

Re: WiFi issues with Apple devices

gg30340 — Sun, 18 Oct 2026 12:20:00 GMT

Have you tried turning off MAC Randomisation:

Open the Settings on your iPhone, iPad, or iPod, then tap Wi-Fi or WLAN.
Tap the information button
Tap Private Wi-Fi Address
Select Off
Re-join your network if needed.

Re: WiFi issues with Apple devices

gjonesuk — Sun, 18 Oct 2026 12:38:41 GMT

Hi,

yes i have tried this and dometimes it works but other times it dtill wont connect with this off.

Re: WiFi issues with Apple devices

gg30340 — Sun, 18 Oct 2026 12:47:16 GMT

Try a factory reset of your BT Hub this should flush out all the previous allocated IP addresses that may be full because of the MAC Randomisation filling them up. Make sure that MAC Randomisation is turned off on all your Apple devices then try connecting again.

All your other devices will just reconnect as normal.

Re: WiFi issues with Apple devices

gjonesuk — Sun, 18 Oct 2026 12:56:56 GMT

Hi,

I have tried a reset on two different Smart Hub 2’s and still have the issue, it seems to me that the issue is with Apple but I can’t find a solution

Re: WiFi issues with Apple devices

Edinburgh-wg — Sun, 18 Oct 2026 22:57:25 GMT

Solution: either get rid of Apple or get a different router.

Re: WiFi issues with Apple devices

bobpullen — Tue, 20 Oct 2026 13:38:20 GMT

@gjonesuk - couple of other suggestions: -

Have you tried completely removing/forgetting the WiFi network on all your Apple devices/keychain?
Are you using Private Relay? If so, perhaps try disabling that too.