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Free upgrade 150 to 500

TheScoobster — Sat, 24 Oct 2026 10:52:18 GMT

Hi, has anyone made use of any free upgrade offer?

As its a speed upgrade, does anyone know if there will be , or has anyone had any issues, of losing access, when they upgrade from one speed to another? We can't afford any downtime.

Any thoughts would be much appreciated.

Regards

Ian

Re: Free upgrade 150 to 500

Bell412 — Sat, 24 Oct 2026 11:07:31 GMT

Have you a link i haven't seen this offer?

Edit to add - Found this so as a new customer i assume it wont apply to me -

Dippu

Re: BT offer to increase speeds
In my email there is no reference to paying 500mbs at a later date or on recontract.

The email says “As a thanks for being with us, you'll get a speed boost from 150Mb to 500Mb – for free” and “Plus, there’s no change to your contract either. Just a little speed boost to make sure you’re getting a brilliant experience.”

I read the email a number of times before taking the offer up because I didn’t believe it!!!

Re: Free upgrade 150 to 500

TheScoobster — Sat, 24 Oct 2026 11:02:44 GMT

Hi,

It came through their email and then when i logged into my account it was in the upgrade options bit.

Our 24 months ends next September, with the usual April price rise, it will be us paying the same for 150 price per month , or 500 being the same future price according to the small print.

We dont need 500 or 425, but seems like a no brainer. Just worried there will be an issue when they switch over, or up the gain as they do at the exchange.

Get 350 Mbps more for same price 500Mb Download speed

£35.99 a month

Full Fibre 500 0 months contract

425Mbps guarantee

73Mbps upload

From 31 March 2027£39.99

Re: Free upgrade 150 to 500

Bell412 — Sat, 24 Oct 2026 11:07:02 GMT

Thanks, i have edited my original post.

Re: Free upgrade 150 to 500

Kimberlin — Sat, 24 Oct 2026 11:08:02 GMT

The speed increase is done remotely, there shouldn’t even be any need to do a hub reset and there isn’t usually any downtime.

What you do need to do however, is check the small print to see if there are any conditions attached, such as whether you will be committing yourself to a new two year contract. Don’t forget also, that there will be the usual end of March £4 increase whatever contract you’re on.

One question? How do you normally get on with 150mbps? Do you need to upgrade your speed?

BT like all ISP’s are extremely good at the marketing lure. Decide carefully if you actually need the ‘upgrade’.

Re: Free upgrade 150 to 500

TheScoobster — Sat, 24 Oct 2026 11:16:03 GMT

Thanks for the response.

Sadly the cynic in me nowadays thought it was too good to be true, but its no extension on the contract and yes it does say the price increase for the offer and yes i would have the same increase anyway, thats why i;m thinking, why not do it.

As noted we dont need the extra speed, i guess they hope to catch us out with a big out of contract revert to higher price next September, but we set ourselves reminders.

The small print was actually quite small on this offer, thats why i'm trying to understand if there will be a time lag for switching over.

Re: Free upgrade 150 to 500

TheScoobster — Sat, 24 Oct 2026 11:17:49 GMT

Hi,

Literally the same email we had.

I cant see a pitfall yet, just want to know if there will be a time lag on the upgrade switchover.

Getting old and cynical, Lol

Re: Free upgrade 150 to 500

Bell412 — Sat, 24 Oct 2026 11:19:23 GMT

One question? How do you normally get on with 150mbps? Do you need to upgrade your speed?
BT like all ISP’s are extremely good at the marketing lure. Decide carefully if you actually need the ‘upgrade’.

Thanks for replying -

I edited my OP in the thread as i found out i am unlikely to qualify for the boost being a new customer.

Re: Free upgrade 150 to 500

Kimberlin — Sat, 24 Oct 2026 11:25:13 GMT

@TheScoobster Having just checked a well known switching site (at time of posting) BT it seems are currently offering brand new customers 500mbps for £27.99 until March 27 (no phone or other add ons), so if you were out of contact for example and wanted to renegotiate with BT, you should be fighting for that sort of price. So that almost £40 a month when you come to renewal, isn’t so great.

EE as it happens (still BT whichever way you cream and jam the scone) is offering 900mbps for new customers at £26.99 a month until March 27.

Just to point out, you won’t get new customer switching deals from BT to EE or vice versa.

Re: Free upgrade 150 to 500

iniltous — Sat, 24 Oct 2026 11:27:02 GMT

Seems quite generous to offer a speed increase without any extra commitment from you by way of an increased minimum term , but as far as upping the speed , it’s just a command to ‘tell’ your ONT to interact faster with the headend , no reason this affects service (apart from increasing your speed) , things like this are often done on an overnight ‘batch’ run of instructions, so you get up one morning to the increased speed

Re: Free upgrade 150 to 500

WSH — Sat, 24 Oct 2026 11:55:23 GMT

@TheScoobster No, not old and cynical at all. I'd call it "experience."

Have you people learned nothing from the “free upgrade” to Halo?

I had a free upgrade to Halo once, that ended up costing me an arm and leg and was damned difficult to get rid of. Beware of Greek bearing gifts. They will charge you the real price at some point, and by then they will probably have closed down 150Mb/s, because “no one uses it”.

Do you need the extra speed? I doubt you’ll see any operational improvement in performance. The days of faster is automatically better are at an end.

In the past 18 months I’ve gone from 58Mb/s to 68 to 74 then 150Mb/s. Not really seen any change in performance, which to be fair, was good to begin with.

Re: Free upgrade 150 to 500

TheScoobster — Sat, 24 Oct 2026 12:13:03 GMT

We now have access to Your Fibre as an option and some neighbours have gone over as they were close to end of term BT contracts and your Fibre paid the difference to get them on board. Thats 500MB for £27 for 2 years with a £ April increase.

The new customer scenarios are annoying.

Thanks for the heads up.

Re: Free upgrade 150 to 500

TheScoobster — Sat, 24 Oct 2026 12:15:39 GMT

Thanks.

Looking at the responses others have had the same email.

Its likely the 150mbs is being cut off as an option at some point, so thats their thinking to hook us in for the future.

I thought the changeover would be a case of the exchange servers just doing an overnight but its always good to get some feedback.

Thanks again.

Re: Free upgrade 150 to 500

TheScoobster — Sat, 24 Oct 2026 12:19:20 GMT

Agree on all these points. It was a thought and it was more about potential issues, like you mention and again, we dont need the speed just happy with the stability we have.
I think the 150MB will disappear at some point.
We all have so much choice now if not tied in, its good that newer companies are looking at the contract buy out process. Thanks for the advice.

Re: Free upgrade 150 to 500

Bell412 — Sat, 24 Oct 2026 12:36:46 GMT

Its likely the 150mbs is being cut off as an option at some point, so thats their thinking to hook us in for the future.

I have 23 months of my contract left if they ditch 150 Mbps do yon think i will i get a free upgrade to 300 Mbps or will i stay on 150 Mbps until my contract finishes?

Re: Free upgrade 150 to 500

WSH — Sat, 24 Oct 2026 12:38:38 GMT

"...150MB will disappear at some point."

Only if there is "no demand" for it. Anyway, I've said my piece.