This topic

Wi-fi calling ( dropping out ). ?

circuitbender — Sun, 10 Apr 2022 12:31:08 GMT

Hi all

does anyone have any ideas why , when making a call using by wi-fi calling, the call drops out ? It’s definitely my end because it can happen when I’m calling a land line number , so that rules out the other end so to speak ,

it happens that 3G / 4g coverage is a bit hit and miss regarding signal strength from the mast, so wondering if that has anything to do with it

thanks

Re: Wi-fi calling ( dropping out ). ?

Les-Gibson — Sun, 10 Apr 2022 19:59:26 GMT

Mobile signal strength and reliability is totally irrelevant when using Wi-Fi calling and dropouts are like rocking horse manure. It sounds more like that you think your phone is using Wi-Fi calling but it isn't.

If it's an Android phone then pull the notification area down during a call, if you are using Wi-Fi then you should see the message 'Wi-Fi call in progress'

Re: Wi-fi calling ( dropping out ). ?

imjolly — Sun, 10 Apr 2022 20:30:36 GMT

Is it possible you have your phone set to select the strongest signal between your mobile network and your WiFi so when during WiFi calling your phone gets a stronger mobile signal and drops WiFi in favour mobile hence drop in call?

Re: Wi-fi calling ( dropping out ). ?

Anonymous — Sun, 10 Apr 2022 21:42:54 GMT

@circuitbender

Do you have any WiFi extenders or discs on your home network?

Originally, I had a 3 disc Whole Home WiFi setup, with the hub's WiFi turned off. I found that when I was on a WiFi Calling call and moved around the house/garden/garage, the call would drop out when I moved from one disc to another. The BT Technical people told me that this shouldn't happen.

I have now removed the Whole Home WiFi, and just use the Smart Hub 2's, and I no longer have a problem with calls dropping out.

This happened on both incoming and outgoing calls, and my phone is a Samsung A41 bought from BT Shop.

Re: Wi-fi calling ( dropping out ). ?

circuitbender — Mon, 11 Apr 2022 06:32:32 GMT

Hi all

my wi-fi call can drop out even when im well within range of the router ( but im moving around ) my theory is that , because i have an up and down 4g mobile signal strength, i think when the signal strength is good, it connects to the phone and drops the wifi calling, because the wifi calling icon on the phone disappears ?

trouble is, you cant have wifi calling without mobile data switched on

Re: Wi-fi calling ( dropping out ). ?

Anonymous — Mon, 11 Apr 2022 07:48:34 GMT

@circuitbenderwrote:
you cant have wifi calling without mobile data switched on

You can, at least on my S10+ you can. If I enter airplane mode & then enable WiFi, WiFi Calling pops back up & I can make/receive calls with the mobile signal completely disabled.

I have virtually no signal indoors but in the five years or so I've been using WiFi Calling, I don't think I've ever had a call drop.

Do you know which band your phone is connecting to the router with? Generally 2.4GHz has better range than 5GHz.

Maybe also try a wander around the house performing speed tests, or better with a WiFi analyser to see if you're walking through a dead spot.

Re: Wi-fi calling ( dropping out ). ?

circuitbender — Mon, 11 Apr 2022 12:11:06 GMT

Thanks for that

I have an old iPhone , I’ll try the airplane mode , didn’t think of that Ive enabled wi-fi calling on my wife’s android and I’ll see how she gets on

I’ve disabled 5ghz , the wi-if security cameras we have only work on 2.4

there is definitely a dead spot in the house only 15 feet from router, but that is with Wi-fi signal going through 2 solid brick walls , not studded and plaster boards so can understand the attenuation there, still wi-fi , just weak .

Re: Wi-fi calling ( dropping out ). ?

Thespudman — Mon, 15 Aug 2022 10:37:10 GMT

Ah interesting - thanks for the comments - I've been having the same trouble, wifi calling and the call drops out.

Samsung / Android - Found a setting under "phone" settings that is "Calling Preference" - this was set to" Mobile network preferred", changed this to "Wifi Preferred" - will have to see what happens.