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PAC code not working

DianaB1 — Sat, 30 Apr 2022 09:03:05 GMT

Hi, I've been given a PAC code to transfer my phone to O2 but when I spoke to do the transfer they said the PAC code is not working - we double checked that it was the code I'd been given and tried it a few times and they said it's not paid and to contact BT to get a new PAC code. I've tried calling but can't get through so if you could help that would be great, thanks.

Re: PAC code not working

Anonymous — Sat, 30 Apr 2022 09:23:10 GMT

Text PAC to 65075, that should confirm the code. I seem to recall that they're case sensitive as well.

Re: PAC code not working

DianaB1 — Sat, 30 Apr 2022 09:22:12 GMT

Will do, thanks.

Re: PAC code not working

Anonymous — Sat, 30 Apr 2022 09:27:24 GMT

Not sure about the "not paid", are you definitely out of contract? If not you'll have to pay the balance before the transfer.

Re: PAC code not working

DianaB1 — Sat, 30 Apr 2022 09:32:01 GMT

Hi, that was an error - I thought I typed not working but it showed up as not paid! I sent the text as you suggested, they have replied with the same PAC code as the original, but said I need to call BT to get the phone unlocked for the PAC code to work. I've tried calling - was on hold for half and hour and no reply and have other things to do so had to hang up...