https://community.bt.com/t5/BT-Mobile/Unable-to-upgrade/m-p/2230026#M21560 <P>I have several mobile contacts.</P><P>My bills are always paid in full and on time.</P><P>I haven't changed address or my name since my 1st BT phone.</P><P>My son is using the sim only number but he needs a new phone.</P><P>When I try to upgrade the sim only, It is refused because my identity can not be verified.</P><P>Is there is any thing I can do?</P> Sun, 01 May 2022 16:49:44 GMT Kat84 2022-05-01T16:49:44Z https://community.bt.com/t5/BT-Mobile/Unable-to-upgrade/m-p/2230026#M21560 <P>I have several mobile contacts.</P><P>My bills are always paid in full and on time.</P><P>I haven't changed address or my name since my 1st BT phone.</P><P>My son is using the sim only number but he needs a new phone.</P><P>When I try to upgrade the sim only, It is refused because my identity can not be verified.</P><P>Is there is any thing I can do?</P> Sun, 01 May 2022 16:49:44 GMT https://community.bt.com/t5/BT-Mobile/Unable-to-upgrade/m-p/2230026#M21560 Kat84 2022-05-01T16:49:44Z