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moving home soon

geogee — Fri, 06 May 2022 16:45:26 GMT

I'll be moving home soon, I'll need a new broadband contract, I've followed the steps in the move home wizard, but I don't see any mention of mobile accounts.

Do I take it for granted that our 2 mobile accounts (me 1 - wife 1) will be automatically carried over to the new broadband account?

Many thanks for your help. 😁

Re: moving home soon

Carlusha — Fri, 06 May 2022 17:42:42 GMT

@geogee Yes, all painless. Check your MyBT, all your products should be on view.

You shouldn't need a new broadband account - the same one is transferred from one address to the other (but not necessarily on the same day). Mine took 3 weeks but this wasn't a problem for we were supplied with one of BT's excellent mini-Hubs.

Re: moving home soon

geogee — Fri, 06 May 2022 18:07:32 GMT

Thanks.

Maybe I meant a new broadband package, not account?

Ok, I have now found the information I needed, I hadn't scrolled down far enough to see our mobile accounts are indeed listed.

Doh!