This topic

Samsung A515 mobile has packed up

IanLoughlin — Fri, 27 May 2022 17:46:04 GMT

My A515 failed with a blank screen. I have since been able to restart it so it displays the basic Android startup screen (see photo). I cannot get any response by tapping, swiping, etc. Looks like the firmware has crashed.

What are my options to get it fixed or replaced?

Re: Samsung A515 mobile has packed up

imjolly — Fri, 27 May 2022 18:24:24 GMT

Have you tried using Google search as there are numerous suggestion and videos on YouTube of how to get phone working again

Re: Samsung A515 mobile has packed up

gg30340 — Fri, 27 May 2022 18:26:05 GMT

Try a factory reset. This will clear anything that you have stored on the phone and reset it back to how it was when you first got it.

See link

How To Hard Reset A Samsung Galaxy A51 – The Droid Guy

Re: Samsung A515 mobile has packed up

IanLoughlin — Fri, 27 May 2022 19:05:49 GMT

Yes I've looked at YT. Thanks. Unfortunately I can only get the Side button & Volume Down buttons to work which causes a restart (back to square one). It displays the screen in my photo above. Can't enter any other commands. It's completely stuck.

Re: Samsung A515 mobile has packed up

IanLoughlin — Fri, 27 May 2022 19:06:05 GMT

Thanks. Unfortunately I can only get the Side button & Volume Down buttons to work which causes a restart (back to square one). It displays the screen in my photo above. Can't enter any other commands. It's completely stuck.

Re: Samsung A515 mobile has packed up

gg30340 — Fri, 27 May 2022 22:04:42 GMT

If you can not do a factory reset and your phone is still within its warranty contact the company you bought it off and report it as faulty and let them deal with it.

If it was BT that you got the phone from call 0800.800.150

Re: Samsung A515 mobile has packed up

rodders241 — Sat, 28 May 2022 01:22:18 GMT

Well done In least you got a bit of help pal

Re: Samsung A515 mobile has packed up

gg30340 — Sat, 28 May 2022 13:45:03 GMT

@rodders241 wrote:
Well done In least you got a bit of help pal

.... and you have been given advice about where you should have posted your problem in order to get help.

Re: MOBILE - BT Community

Re: Samsung A515 mobile has packed up

rodders241 — Thu, 02 Jun 2022 14:17:52 GMT

It was a Galaxy Samsung A13 I was talking about. Never heard tell of A515

Re: Samsung A515 mobile has packed up

IanLoughlin — Thu, 02 Jun 2022 14:37:09 GMT

It is a variant of the Galaxy A51. SM-A515-F/DSN
I spoke to the BT help line and subsequently sent it back to them for inspection. I am currently waiting for it to be repaired or replaced.
Problem solved.

Re: Samsung A515 mobile has packed up

derekscarborough — Thu, 02 Jun 2022 15:36:33 GMT

Think that could be a Galaxy A51S. I have a Galaxy A52S which is a better spec than the standard A52.

Re: Samsung A515 mobile has packed up

IanLoughlin — Thu, 02 Jun 2022 18:06:13 GMT

I took advantage of a BT offer and upgraded my A5(2017) to a A51. The A515-F is what BT shipped to me.

Re: Samsung A515 mobile has packed up

derekscarborough — Thu, 02 Jun 2022 18:21:33 GMT

I think that is a standard Galaxy A51, my wife has one with the same code on the back label.