https://community.bt.com/t5/BT-Mobile/Mobile-Phone-Warranty-Claim/m-p/2242878#M21900 <P>How do I request a warranty replacement/repair for a mobile phone purchased from BT's online shop?</P><P>In case you're interested:</P><P>My Pixel 6 Pro has a problem with the touch screen, there is a area that runs from the top of the screen to the bottom in the centre (inline with the front facing camera) that no longer responds to touch. I've used a screen checker and it confirms this dead area. I've gone through all of the fault finding that Google Mobile support can suggest including a hard reset and the problem persists. They've confirmed the unit is under warranty, but will take 8-10 days to fix it.</P> Tue, 26 Jul 2022 18:00:21 GMT jnib 2022-07-26T18:00:21Z https://community.bt.com/t5/BT-Mobile/Mobile-Phone-Warranty-Claim/m-p/2242878#M21900 <P>How do I request a warranty replacement/repair for a mobile phone purchased from BT's online shop?</P><P>In case you're interested:</P><P>My Pixel 6 Pro has a problem with the touch screen, there is a area that runs from the top of the screen to the bottom in the centre (inline with the front facing camera) that no longer responds to touch. I've used a screen checker and it confirms this dead area. I've gone through all of the fault finding that Google Mobile support can suggest including a hard reset and the problem persists. They've confirmed the unit is under warranty, but will take 8-10 days to fix it.</P> Tue, 26 Jul 2022 18:00:21 GMT https://community.bt.com/t5/BT-Mobile/Mobile-Phone-Warranty-Claim/m-p/2242878#M21900 jnib 2022-07-26T18:00:21Z https://community.bt.com/t5/BT-Mobile/Mobile-Phone-Warranty-Claim/m-p/2242904#M21901 <P>I'd start with contacting BT shop&nbsp;<A href="https://shop.bt.com/help/policies/contact-us" target="_blank">https://shop.bt.com/help/policies/contact-us</A></P> Tue, 26 Jul 2022 19:42:07 GMT https://community.bt.com/t5/BT-Mobile/Mobile-Phone-Warranty-Claim/m-p/2242904#M21901 garybs29 2022-07-26T19:42:07Z