This topic

Mobile states connected to WiFi but many pages won’t load

Lizzygege — Thu, 28 Jul 2022 09:11:59 GMT

Not long been with BT and my mobile is only connecting half the time. It states it’s connected to WiFi but won’t load pages or apps, I’ve used most of my mobile data this month (which I never do!) because BT WiFi just isn’t actually connecting fully to my phone. Reset the hub lots, no difference?!

help?

Re: Mobile states connected to WiFi but many pages won’t load

stevebrass — Thu, 28 Jul 2022 09:44:53 GMT

What Wi-Fi service does your phone says it is connected to?

Re: Mobile states connected to WiFi but many pages won’t load

Lizzygege — Thu, 28 Jul 2022 13:56:01 GMT

It states it’s connected to my internet but pages just lock up & freeze & only when I turn WiFi off do pages load through on my mobile connection?

Re: Mobile states connected to WiFi but many pages won’t load

imjolly — Thu, 28 Jul 2022 14:21:01 GMT

if at home are you connecting to your hub SSID with wifi password or are you trying to connect to BTWIFI which needs your BTID and password to login

Re: Mobile states connected to WiFi but many pages won’t load

Lizzygege — Thu, 28 Jul 2022 14:35:17 GMT

It shows it’s connected but it just isn’t connecting or downloading pages?

I have entered the passcode & password to set it up, worked okay possible for awhile but now downloading anything via WiFi?

Re: Mobile states connected to WiFi but many pages won’t load

imjolly — Thu, 28 Jul 2022 14:55:56 GMT

sorry just saying connected is little help which network is your mobile connecting to - BTWIF needing your BTID and password or your actual hub which will the hub name as your network connection and need your wireless password

Re: Mobile states connected to WiFi but many pages won’t load

NigelB72 — Thu, 28 Jul 2022 15:25:34 GMT

It could be connecting to BT WiFi by default which is the portion of your bandwidth available for public use.

When you select your network, match the one with the same hub id and use the password that should be on the back of your hub

Re: Mobile states connected to WiFi but many pages won’t load

Lizzygege — Thu, 28 Jul 2022 17:41:42 GMT

It’s by WiFi was set up with id & password but shouldn’t need to do it again?

Re: Mobile states connected to WiFi but many pages won’t loading

Lizzygege — Thu, 28 Jul 2022 17:42:38 GMT

It is my only WiFi at home so defaults but just not connecting properly in just my iPhone? 🥲

Re: Mobile states connected to WiFi but many pages won’t load

imjolly — Thu, 28 Jul 2022 17:44:35 GMT

Your replies are not clear yet

Are you connecting to the WiFi showing on your mobile as BTWIFI?

Re: Mobile states connected to WiFi but many pages won’t loading

stevebrass — Thu, 28 Jul 2022 17:46:29 GMT

On you iPhone under settings, against Wi-Fi what does it say you are connected to? If it is BT Wi-Fi you need to select Wi-Fi and look for the SSID (name) that your home hub broadcasts on. That is the one to connect. Details will be on the hub somewhere.

Re: Mobile states connected to WiFi but many pages won’t loading

Lizzygege — Thu, 28 Jul 2022 21:57:32 GMT

Yes it is connecting direct to my WiFi hub and not just “BT WiFi” & despite resetting router it still only a problem on iPhone.

Re: Mobile states connected to WiFi but many pages won’t loading

imjolly — Fri, 29 Jul 2022 08:13:43 GMT

your iphone should be connecting to BTWIFI-X which is also broadcast by your hub

Re: Mobile states connected to WiFi but many pages won’t loading

stevebrass — Fri, 29 Jul 2022 08:35:03 GMT

Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.

Re: Mobile states connected to WiFi but many pages won’t loading

stevebrass — Fri, 29 Jul 2022 08:36:13 GMT

@Lizzygegewrote:
Yes it is connecting direct to my WiFi hub and not just “BT WiFi” & despite resetting router it still only a problem on iPhone.

what model iPhone and which version of iOS please.

Re: Mobile states connected to WiFi but many pages won’t loading

imjolly — Fri, 29 Jul 2022 09:06:24 GMT

@stevebrass wrote:
Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.

have you never looked at the wifi options being broadcast by your hub BTWIFI -X has been available for years and intended for iphone users

Re: Mobile states connected to WiFi but many pages won’t loading

stevebrass — Fri, 29 Jul 2022 09:17:41 GMT

@imjollywrote:
@stevebrasswrote:
Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.
have you never looked at the wifi options being broadcast by your hub BTWIFI -X has been available for years and intended for iphone users

Thanks - I never knew that! I don't currently use a BT hub, but when I did I connected all my devices to the Hub SSID. I thought (wrongly then) that BT Wifi x was for connecting to BT hot spots.

You live and learn eh?

Re: Mobile states connected to WiFi but many pages won’t loading

Lizzygege — Fri, 29 Jul 2022 16:55:54 GMT

iPhone 6s & iOS 15.5

Re: Mobile states connected to WiFi but many pages won’t loading

Lizzygege — Fri, 29 Jul 2022 16:58:23 GMT

What would my username & password be on BT WiFi x?

Re: Mobile states connected to WiFi but many pages won’t loading

spile — Sat, 30 Jul 2022 06:24:07 GMT

I have a Smarthub and occasionally my Android phone connects to the BT Wi-Fi ssid rather than my own ssid resulting in similar problems to you.

The BT router provides two wireless ssids. The generic BTWifi is for other BT customers to get a free Wi-Fi ride. You might want to use the facility when you are away from home but you don’t want to be using it when you are at home.

You want to be connecting to the ssid that is written on the back of the hub when you are at home.