https://community.bt.com/t5/BT-Mobile/Cancelling-data-add-on/m-p/2247110#M22029 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/599">@sirjamesp</a>, sorry you're unable to cancel the add-on through your online account. It would be best to call 0800 800 150 and speak with the BT Mobile team who will arrange to cancel this for you.</P> <P>Cheers</P> <P>John</P> Fri, 19 Aug 2022 12:52:46 GMT JohnC2 2022-08-19T12:52:46Z https://community.bt.com/t5/BT-Mobile/Cancelling-data-add-on/m-p/2247005#M22027 <P>Has anyone had any luck cancelling a data add-on? I've got one on a family SIM, I can see the option to cancel on myBT and can get all the way through to the confirmation page (and I get an order number), but I don't get a confirmation email and the renewal date doesn't change. I've now tried three times, but no luck.&nbsp;</P><P>&nbsp;</P><P>What's the secret?&nbsp;</P> Thu, 18 Aug 2022 19:47:32 GMT https://community.bt.com/t5/BT-Mobile/Cancelling-data-add-on/m-p/2247005#M22027 sirjamesp 2022-08-18T19:47:32Z https://community.bt.com/t5/BT-Mobile/Cancelling-data-add-on/m-p/2247110#M22029 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/599">@sirjamesp</a>, sorry you're unable to cancel the add-on through your online account. It would be best to call 0800 800 150 and speak with the BT Mobile team who will arrange to cancel this for you.</P> <P>Cheers</P> <P>John</P> Fri, 19 Aug 2022 12:52:46 GMT https://community.bt.com/t5/BT-Mobile/Cancelling-data-add-on/m-p/2247110#M22029 JohnC2 2022-08-19T12:52:46Z