This topic

Cancelling DD prior to contract end

Longshanks — Sun, 24 Jul 2022 12:31:08 GMT

I have a SIM only deal ending 23 Aug. My next payment is due this week, and this covers me until 17 Aug.

I won’t be continuing with BT, as don’t get the reduction for BB users. Also, now get good deal with Sky (VIP etc)

How can I ensure final payment is limited to 18-23 Aug?

Thank you

Re: Cancelling DD prior to contract end

NigelB72 — Sun, 24 Jul 2022 13:08:06 GMT

Cancel the direct debit after your final bill payment is made.

Re: Cancelling DD prior to contract end

Longshanks — Sun, 24 Jul 2022 13:35:52 GMT

Thanks. Are you saying payments will only be taken to 23 Aug in any event? I thought I’d be billed for another month in August, and that would take me betting contract period? Alternatively, are you saying I can cancel DD after next payment, even though I’ll only have paid to 17 August

Just not sure what “final bill payment” would be in these circumstances?

Re: Cancelling DD prior to contract end

NigelB72 — Sun, 24 Jul 2022 13:45:28 GMT

As far as I'm aware, package fees are paid in advance and additional spend is in arrears. Your final bill should be identified as the final one. Cancel the DD after that one has been paid because you could inadvertently end up with extra charges for missed payments and a default on your credit score.

Re: Cancelling DD prior to contract end he

Longshanks — Sun, 24 Jul 2022 14:28:31 GMT

Thanks again. That should equate to my final bill (the one explicitly described as such) should be that covering package fee for 18 - 23 Aug. This would be deducted around 26 Aug. Hopefully, I can then intervene and cut the umbilical cord.

Re: Cancelling DD prior to contract end he

Anonymous — Sun, 24 Jul 2022 15:00:28 GMT

You will be billed a full month & then credited once the contract ends. You need to keep the DD in place for the refund unless you want a cheque instead.

Or you could simply switch on the billing date & pay the 5 days to the end of the contract instead as that will likely be pennies.

Re: Cancelling DD prior to contract end he

Longshanks — Sun, 24 Jul 2022 15:07:15 GMT

Thanks for explaining. Prefer option 2 but don’t know how to “switch on billing date” and pay balance?

Re: Cancelling DD prior to contract end he

Anonymous — Sun, 24 Jul 2022 15:26:24 GMT

Your contract will end as soon as you transfer your number. So just request a PAC code & give it to your new provider the day before your billing date.

Re: Cancelling DD prior to contract end he

Longshanks — Sun, 24 Jul 2022 15:44:11 GMT

Cheers. I know I’m overthinking this, but they don’t make it easy with billing dates (in my case about third week of month), direct debit payment dates (in my case about fourth week of month) and now superimposed with contract end date.

Re: Cancelling DD prior to contract end he

Anonymous — Sun, 24 Jul 2022 17:23:55 GMT

I should add that even transferring your number early doesn't guarantee that you won't be charged another month & then refunded. But I really wouldn't worry about it, it's sure to be quickly resolved.

Re: Cancelling DD prior to contract end he

Longshanks — Sun, 24 Jul 2022 20:53:16 GMT

If it’s anything like keeping our “free BT Email service”, it’ll takes ages to resolve.

Re: Cancelling DD prior to contract end he

garybs29 — Sun, 24 Jul 2022 21:54:51 GMT

I can't be the only one wondering why this is such an issue. You'll be billed normally (ie a month in advance) while services remain active. Once a service is cancelled a final bill is produced within 7 days with any refunds sent back to the bank account (if a direct debit is setup), that's all

Re: Cancelling DD prior to contract end he

Longshanks — Thu, 18 Aug 2022 12:56:04 GMT

Sorry just seen this. What is far from clear, is what/when the “service is cancelled “. Ie zYou get an email saying your contract is up on x. (23/8) However, your data is renewed on y. (18/8), with a view to another payment going out on z, (26 Aug)

In other words, BT do nothing until client terminates, switches etc. Thus I found it a tad confusing when folk were advising me to wait for “final bill”. Er, looks like you could wait for ages for this to appear.

Can’t be just moi, surely?

Re: Cancelling DD prior to contract end he

Longshanks — Sun, 28 Aug 2022 17:06:55 GMT

Update. Should have known this process would go t#ts up with BT. I followed transfer to letter, pac code etc. Then get standard BT email 19 Aug advising I would be charged £0.70 for stopping service early. Final bill would be with me within seven days. (Sky service commenced 19 Aug, with first bill 31 Aug)

I then find BT have deducted another full month on 26 Aug. I know (hope) this will be adjusted, but worry it won’t. Also couldn’t speak to person when I phoned them initially.

Regards

Re: Cancelling DD prior to contract end he

garybs29 — Mon, 29 Aug 2022 00:41:07 GMT

Nothing has went wrong. Your final bill is still to be produced by the sounds of it

Re: Cancelling DD prior to contract end he

Longshanks — Mon, 29 Aug 2022 12:25:39 GMT

I just hope they don’t expect me to pay BT and Sky for the same month of service, when that is only provided by the latter.

Re: Cancelling DD prior to contract end he

Longshanks — Fri, 09 Sep 2022 21:24:48 GMT

Hi Update

Had email from BT on 31 Aug confirming £17 refund due following end of service. This was meant to be credited to my account on 7 Sept but no sign of it.

Can someone escalate on here please.

Thanks

Re: Cancelling DD prior to contract end he

ctrlz — Fri, 09 Sep 2022 21:58:19 GMT

Was your direct debit still in place when the refund amount was given? If not then it’ll be on its way as a cheque.

does MyBT show your account still in credit, as you could request the refund yourself from there.

Re: Cancelling DD prior to contract end he

Longshanks — Fri, 09 Sep 2022 23:27:39 GMT

Thanks. I cancelled DD when I saw that BT deducted another month. (Worried it would carry on infinitum) I’m on holiday now, so hopefully cheque at home.

Cheers

Re: Cancelling DD prior to contract end he

Longshanks — Sun, 11 Sep 2022 14:47:47 GMT

Hi “again again”

Back home now and no sign of cheque. Should I give it another few days before chasing? (Link in BT email said refund made 7 Sept)

Thanks

Can’t log in using MyBT app as account terminated.