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BT mobile abroad

Mag3 — Mon, 10 Oct 2022 17:06:12 GMT

Hi, I am unable to use my BT Mobile in Tenerife unable to call or text, just says “no service”

can anyone help?

Re: BT mobile abroad

imjolly — Mon, 10 Oct 2022 17:13:59 GMT

Did you activate the ability to use abroad in MYBT ? You also need to ensure your spend limit for Broad is greater than £0 say £5

Re: BT mobile abroad

NigelB72 — Mon, 10 Oct 2022 17:49:21 GMT

As @imjolly says, you need to activate roaming in MyBT, put an extra spend limit of at least £5 on the account and also enable roaming on the device if it's not already activated

Re: BT mobile abroad

Mag3 — Mon, 10 Oct 2022 19:38:23 GMT

Hi, yes it is activated and spend value is £30

thanks for reply anyway

Re: BT mobile abroad

imjolly — Mon, 10 Oct 2022 19:48:14 GMT

Sorry but are you sure the abroad use is active with speed limit not just the UK use. This has come up often quite a few time and activation and spend limit solve the problem2

Is roaming active on your phone as well

Re: BT mobile abroad

ctrlz — Mon, 10 Oct 2022 20:56:46 GMT

Once you’ve checked roaming is active, try searching for a network in your settings as you may need to manually connect. Movistar is usually the best available network in Spain.

Re: BT mobile abroad

Mag3 — Mon, 10 Oct 2022 22:15:12 GMT

Hi, I have just done what you suggested and connected manually to Moviestar and it is now working!

Thank you very much 😊