This topic

Family SIM Switch problem

MudmanUK — Tue, 25 Oct 2022 10:04:31 GMT

Hello all,

My wife and I recently re-contracted from EE and Three to BT Mobile via a pair of Family SIIMs. We both have iPhones.

We were both assigned temporary numbers by BT and ported our original numbers across from EE & Three.

On the day of the switch all seemed to go well, but a few days later I noticed that iMessages/SMS were not synchronising onto my other Apple devices. My wife's phone is synchronising without problem.

Upon closer inspection it seems that the SIM in my phone is still showing the temporary number assigned by BT. My wife's phone is correctly showing her ported number.

See image below for information.

How can I get my SIM updated to show my ported number rather than the temporary number assigned by BT Mobile?

Thanks for any assistance you can offer.

Re: Family SIM Switch problem

ctrlz — Mon, 24 Oct 2022 18:05:58 GMT

Go to settings > phone > my number and update manually. May need to disable iMessage and FaceTime beforehand and then re-enable once updated.

Re: Family SIM Switch problem

MudmanUK — Tue, 25 Oct 2022 18:44:48 GMT

Hi,

First of all thanks a lot for your reply ..... I did as you suggested and it worked like a charm!

Thanks very much and I really appreciate your help.

Paul