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Simplest transfer from BT to EE

Meteosat — Tue, 25 Oct 2022 13:53:07 GMT

My current mobile contract ends in a week. BT offers me an EE choice of packages, but not sure if I just follow the links or whether I need a new EE account and then PAC. Not very clear.

Re: Simplest transfer from BT to EE

-Richie- — Tue, 25 Oct 2022 14:28:09 GMT

Switching from BT to EE will see a new account with EE created, unless you already have one ?

If a PAC is needed, you'll be informed during the order journey, if you go from www.bt.com/mybt and logged in, you'll automatically get 10% off for being a BT broadband customer, if you have BT Halo plans you'll also get double data as part of the Halo benefits.

Re: Simplest transfer from BT to EE

Meteosat — Tue, 25 Oct 2022 14:33:15 GMT

Thank you. Appreciate your input. I want to avoid 3 things

an automatic renewal of the current 24m plan

ending up with two mobile accounts.

losing the current number.

is there a CS number I can contact I wonder to resolve those issues?

Re: Simplest transfer from BT to EE

NigelB72 — Tue, 25 Oct 2022 14:42:19 GMT

@Meteosat BT will send you a Pac code and then you enter that code on the EE site. It's a bit confusing but I've just moved mine and it was pretty straightforward and painless

Re: Simplest transfer from BT to EE

Meteosat — Tue, 25 Oct 2022 14:45:43 GMT

That’s helpful and reassuring. May I ask if you moved before or after the end of your contract? Did BT automatically cease the old account? Sorry to bombard you!

Re: Simplest transfer from BT to EE

-Richie- — Tue, 25 Oct 2022 14:52:54 GMT

@Meteosatwrote:
is there a CS number I can contact I wonder to resolve those issues?

150 from a BT mobile or landline, otherwise 0800 800 150

Re: Simplest transfer from BT to EE

Meteosat — Tue, 25 Oct 2022 14:57:26 GMT

Thanks. Will give it a go

Re: Simplest transfer from BT to EE

NigelB72 — Tue, 25 Oct 2022 15:37:48 GMT

It's pretty much an automated process. once you've gone through sales process a flurry of texts and emails start with all the various stuff you need. I was impressed with how it went tbh because I set my expectations low to the point I expect a f*** up and it never happened 🙏

Re: Simplest transfer from BT to EE

Meteosat — Tue, 25 Oct 2022 15:42:17 GMT

Ended up doing it via a 150 call on the mobile. Absolutely brilliant! The guy was on a WFH just thirty miles from where I live. He got a deal that was even better than I was offered, did all the computer changeover at his end and I don’t need to do a thing apart from put in the new sim and very short temp number until the PAC auto kicks in. Can’t fault it! Phew, what a relief.