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No service in Ireland

BillSutton — Tue, 15 Nov 2022 15:12:56 GMT

I have been in ireland since 6th nov, I have had NO mobile signal and despite having a 100meg broadband connection, no wifi calling either. This is pathetic as it says I'm blessed with "roam from home" as part of my mobile package.

What utter **bleep**.

Any thoughts

Re: No service in Ireland

gg30340 — Tue, 15 Nov 2022 15:20:39 GMT

See link about what you need to do so that you can roam abroad. You should also set a spending limit. £5 will do.

How do I use BT Mobile abroad? | BT Help

Re: No service in Ireland

BillSutton — Tue, 15 Nov 2022 22:08:42 GMT

I have already been through all the blurb. it says quite clearly that my phone should work "as normal" in ireland. It doesn't. Not even over wifi. What am I paying for?

Re: No service in Ireland

imjolly — Tue, 15 Nov 2022 22:17:31 GMT

If you are in Republic of Ireland then you need international roaming active in MYBT and in addition the spend limit must be greater than £0 say £5

Re: No service in Ireland

BillSutton — Tue, 15 Nov 2022 22:46:51 GMT

and where do I find international roaming in MyBT? And why does it not tell me this?

Re: No service in Ireland

ctrlz — Wed, 16 Nov 2022 11:34:12 GMT

When logged into MyBT go to your products and click on your mobile plan.
It will be on the page alongside spend cap settings, premium calls etc.

You might also need to manually search and connect to a network in your phone settings.

Wifi calling isn’t guaranteed to work outside of UK so I wouldn’t rely on that until you’re home.

Re: No service in Ireland

BillSutton — Wed, 16 Nov 2022 15:23:54 GMT

I thought wifi calling depended on wifi? What's the issue?

Will look at MyBT now, but it hasnt made itself apparent yet.

Re: No service in Ireland

BillSutton — Wed, 16 Nov 2022 15:57:15 GMT

Yahooo! Roaming sorted! still no wifi calling though even if I turn mobile signal off.

Thanks for your help.

Re: No service in Ireland

imjolly — Wed, 16 Nov 2022 16:15:50 GMT

Not all providers support WiFi calling