PAC not appearing

j_the_geek — Tue, 29 Nov 2022 21:09:26 GMT

I'm moving to another network so I need to get a PAC. Because I had 2 numbers under 1 account I can't text the general number for the code.

I've logged in and gone to the page to generate a code but nothing happens.

I click on "Get Started" then the button disappears along with the text and I'm left with 3 headings of:

Type of switch
What to expect if you switch
Your switching code

... and a load of FAQ's

Tried this process a few times and no code appears

Re: PAC not appearing

JohnC2 — Wed, 30 Nov 2022 08:26:16 GMT

Hi @j_the_geek, welcome to the forum and thanks for your post.

Check out How do I get a PAC? | BT Help and there is a text option and if that fails, you'll need to call in and speak with the Mobile team.

Cheers

John