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Bt Abroad

junar — Wed, 30 Nov 2022 18:51:13 GMT

I am currently in US. My by mobile is not able to make or receive calls. Have checked that I have signal and that international roaming is enabled. I had a 35 minute call from another phone (a friends US phone) with BT in UK but no solution. Any thoughts most welcome and solution needed urgently. Thanks.

PS the message I get when I dial a uk no is “the system is busy… please try later”

Re: Bt Abroad

imjolly — Wed, 30 Nov 2022 18:51:59 GMT

Have you also set the international spend limit to greater than £0 say £5. You need that even with data roaming

Re: Bt Abroad

junar — Wed, 30 Nov 2022 18:56:59 GMT

Yes the spend is well above that.

Re: Bt Abroad

ctrlz — Wed, 30 Nov 2022 19:49:13 GMT

Failing the spend cap checks, try turning off the roaming option on MyBT and saving it. It should give you a message saying it takes 30 mins I think to save. Let that do its thing and then do the opposite and turn it back on. once that finishes restart your handset and try again.

Re: Bt Abroad

junar — Thu, 01 Dec 2022 12:12:03 GMT

Thank you for the suggestion. I tried that- stopped roaming, waited, restarted it , turned phone on and off. Still the same message- “ system is busy ….” And still not able to dial out or get incoming calls. Checked the spend limits too.

any other ideas? Thanks

Re: Bt Abroad

ctrlz — Thu, 01 Dec 2022 15:01:46 GMT

Have you tried other networks? I think AT&T is normally preferred but you may be able to connect to other networks and see if that helps?