This topic

Unable to change settings

apb123 — Tue, 06 Dec 2022 11:56:11 GMT

I am trying to change a setting on my BT mobile. However all the options are greyed out.

There is an alert at the top of the page

"We're just updating your account

If you want to make any changes, please wait 30 minutes and try again."

However this has been present for months. Not sure what to do ?

Re: Unable to change settings

Les-Gibson — Tue, 06 Dec 2022 12:02:33 GMT

Too vague.

What settings. Which make/model of phone

Re: Unable to change settings

apb123 — Wed, 07 Dec 2022 12:28:34 GMT

It an iphone 13. I am trying to increase the spend limit on the BT settings.

(Specifically I am referring to the settings on the BT website mobile page)

Thank you

Re: Unable to change settings

Les-Gibson — Wed, 07 Dec 2022 14:11:07 GMT

Mobile (bt.com)

Click on Settings, there should be a slider immediately below the table of your details

Re: Unable to change settings

apb123 — Thu, 08 Dec 2022 19:39:49 GMT

Well yes that is what is greyed out.

Re: Unable to change settings

Les-Gibson — Thu, 08 Dec 2022 20:22:09 GMT

Oh you should have said, I know what causes that.

Re: Unable to change settings

DavidM — Mon, 12 Dec 2022 09:50:06 GMT

Thanks for posting @apb123 .

Sorry you're having problems. Have you got this sorted?

@Les-Gibson can you expand on your last post?

Cheers

David

Re: Unable to change settings

omunr — Mon, 12 Dec 2022 10:23:35 GMT

I am having the same issues as mentioned above.

Recently got given a 4G hub from BT due to a complaint recovery, and cannot seem to change any settings because we get the message saying "We're just updating your account". This message never seems to dissapear.

Any help would be appreciated.

Re: Unable to change settings

Les-Gibson — Mon, 12 Dec 2022 12:30:29 GMT

Sorry @DavidM

Typo. It was too late to change when I realised my mistake, the word 'don't' is missing from that sentance

Re: Unable to change settings

DavidM — Mon, 12 Dec 2022 12:33:37 GMT

Thanks for clearing that up @Les-Gibson .

Cheers

David