This topic

BT mobile plan switch to EE

cquina — Sat, 14 Jan 2023 13:18:19 GMT

I have upgraded my BT mobile plan to a EE plan but my BT plan does not seem to have been cancelled...and I am still getting charged for it.

Re: BT mobile plan switch to EE

imjolly — Sat, 14 Jan 2023 13:13:03 GMT

this is a public forum please delete your account number for your security

Re: BT mobile plan switch to EE

-Richie- — Sat, 14 Jan 2023 13:15:40 GMT

During the order process, were you issued a PAC code ? this is used to port your old BT mobile number to your new EE mobile, this retains the same mobile number and also stops the BT mobile service and associated charges.

Re: BT mobile plan switch to EE

cquina — Sat, 14 Jan 2023 13:17:27 GMT

Hi,

yes I was and provided it to EE.

Re: BT mobile plan switch to EE

cquina — Sat, 14 Jan 2023 13:39:46 GMT

I have tried again and the PAC does not seem to work.

Re: BT mobile plan switch to EE

Anonymous — Sat, 14 Jan 2023 14:02:58 GMT

Has your number transferred to the EE SIM? If so the PAC transfer was successful & you have a billing error. As said earlier, a PAC transfer automatically cancels the original SIM.

If the number hasn't transferred after giving EE the PAC, then you need to ask them why.

PACs are single use & expire 30 days after creation.

Re: BT mobile plan switch to EE

cquina — Sat, 14 Jan 2023 14:08:24 GMT

it hasn’t transferred. I will get in touch with them then.

Re: BT mobile plan switch to EE

-Richie- — Sat, 14 Jan 2023 15:16:45 GMT

@cquinaGive EE a ring, ask for an update on the number port, once ported the BT mobile billing stops