This topic

Moving my mobile sim only to EE

Billyliar — Tue, 17 Jan 2023 22:33:19 GMT

I would like someone at BT customer service to listen to the recording of the phone call between myself and the BT customer service agent when I placed my order to move over to EE

Is there someone who could help me on here?

Re: Moving my mobile sim only to EE

DavidM — Wed, 18 Jan 2023 08:27:09 GMT

HI @Billyliar and welcome to our community.

I'm sorry you've had cause to complain. Can you give me more detail on what the issue is?

Cheers

David

Re: Moving my mobile sim only to EE

Billyliar — Wed, 18 Jan 2023 08:56:32 GMT

Hi David

I moved two BT mobile sim only numbers to EE and was told that I get a free period of the BT sport app but when I called customer services they said they would listen to the phone call and get back to me but yesterday I hit a brick wall with my first call being dropped and my second call being told that they can not get my account details up

I am told that it is easy to listen to the recordings so I don't understand why BT seem to be making this so difficult?

Re: Moving my mobile sim only to EE

DavidM — Wed, 18 Jan 2023 10:27:09 GMT

Thanks for getting back @Billyliar .

I'll be happy to take a look at this for you. I've dropped you a message so check your inbox and send me over the details.

Cheers

David

Re: Moving my mobile sim only to EE

Billyliar — Wed, 18 Jan 2023 14:41:27 GMT

Hi David

Thank you for your help in getting my complaint resolved

Re: Moving my mobile sim only to EE

RobbieMac — Wed, 18 Jan 2023 15:38:51 GMT

It was a pleasure speaking with you today @Billyliar

I'll give you a shout on Monday as agreed and we'll tidy everything else up then 🙂

All the best,

Robbie

Re: Moving my mobile sim only to EE

Billyliar — Wed, 18 Jan 2023 15:52:51 GMT

Thank you Robbie