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Switched Network

deeceelau — Thu, 19 Jan 2023 11:28:36 GMT

I have recently switched from BT mobile to O2. The switch has been completed ie the tel no is changed on the O2 account but my phone is locked and now no longer accessing a network (BT nor O2). It is asking for an NCK code, which I can bypass but not to make calls, texts or access the Internet. I no longer have a BT account for my mobile. Incidentally the phone is a Huawai. Any ideas on how to progress with this would be much appreciated.

Re: Switched Network

imjolly — Thu, 19 Jan 2023 11:57:42 GMT

you need to phone BT CS 03301234150 and get the unlock code for your mobile phone and have IMEI of phone handy. should be free

Re: Switched Network

David — Thu, 19 Jan 2023 13:23:51 GMT

Hi @deeceelau

Try this to unlock your phone if you haven't spoken to customer services.

https://myaccount.ee.co.uk/exp/myee-web/device-unlock

Re: Switched Network

deeceelau — Thu, 19 Jan 2023 18:09:00 GMT

Thanks for this. I have called CS on the number you suggested and they have applied for an NCK code for my phone. They will email me the code once they recieve it. Not a swift fix as it could take up to seven days. Hopefully it works and I will mark as Accepted Solution.

Re: Switched Network

deeceelau — Sun, 22 Jan 2023 12:30:38 GMT

The CA from BT got me to do this too but it didn't work for this phone (Huawei!?!). Thanks for suggesting it though.