Remove app/site from adult content filter

deKay — Sun, 22 Jan 2023 14:24:43 GMT

We’ve discovered today that if a BT Mobile account has the parental controls set to either strict or moderate (I.e. anything but “off”), the Signal app won’t work. Until a few weeks ago, it did.

Can confirm it’s definitely BT blocking it as it works on the same device if the filter is off or wifi is used.

How do I go about requesting this is removed? Is there a way to add exceptions?

Re: Remove app/site from adult content filter

NeilO — Sun, 22 Jan 2023 14:54:11 GMT

Hi @deKay

If you don't think a site or app should be blocked, you can let us know by emailing categorisation@bt.com

Thanks
Neil

This topic

Remove app/site from adult content filter

Re: Remove app/site from adult content filter