This topic

Roaming in Portugal

MissBoris — Thu, 20 Oct 2022 03:05:23 GMT

I have read the guide on BT website, I have read posts here in this forum, but I still cannot get my phone working in Portugal.

My account is set up for abroad, I have roam from home. I have tried the additional access settings. Still no signal.

When I view possible networks it says forbidden.

My Samsung settings says it is my sim that is not allowing this.

Please help as this is really frustrating now!

Re: Roaming in Portugal

NigelB72 — Thu, 20 Oct 2022 06:27:11 GMT

If you've enabled roaming in MyBT, put an extra spend limit of £10 on the only other thing is the phone settings where you need to enable Roaming on the phone.

Re: Roaming in Portugal

MissBoris — Thu, 20 Oct 2022 07:20:25 GMT

I already set the spend cap at £20. I cannot see any issues with my BT account. It must be the handset, but I have gone through all the settings. Bizarre.

Re: Roaming in Portugal

ctrlz — Thu, 20 Oct 2022 07:36:44 GMT

Does the handset allow you to search manually for networks?
Meo is normally the go to network in Portugal if you can manually select it.

Could also try resetting your phones network settings altogether and restarting it.

Re: Roaming in Portugal

MissBoris — Thu, 20 Oct 2022 07:48:40 GMT

Yes I can search, but this is what it says and it will not connect to any. I am truly baffled.

Re: Roaming in Portugal

imjolly — Thu, 20 Oct 2022 07:50:49 GMT

sorry but in MYBT mobile did you set up international roaming and also a spend cap of say £5 as this is normal cause of of your problem

Re: Roaming in Portugal

ctrlz — Thu, 20 Oct 2022 07:55:14 GMT

I’d check what jolly has suggested.
If roaming is on may even be worth disabling it, and then activating again.
Only takes around 10-15 mins usually for settings to save.

Re: Roaming in Portugal

MissBoris — Thu, 20 Oct 2022 08:01:23 GMT

Yes I have done all that lol

Re: Roaming in Portugal

MissBoris — Thu, 20 Oct 2022 08:18:19 GMT

I know no one will believe how, but I have finally sorted it!

In a last ditch attempt I tried to enter APN information for another network (my partner uses 02 so copied that), saved it, then reset the settings and its now working!

FYI I had already tried removing and resetting the APN settings after updating my account online (note for BT I only found this after reading the forum and using a desktop site to view MyBT).

All sorted, thanks for everyone who replied 🙂

Re: Roaming in Portugal

redwaterjug — Sun, 12 Feb 2023 21:19:11 GMT

Grateful for any help!

I am having a similar (?) problem in Turkey.

In my case, the phone can receive SMS messages. But I can't send any.

It says it is connected to Turkcell 4G.

It shows roaming but with an exclamation point.

"Using your phone abroad" is turned on in Mobile Settings on My BT.

It is a Google Pixel 6A if that makes a difference.

Thanks

Re: Roaming in Portugal

ctrlz — Sun, 12 Feb 2023 23:04:10 GMT

Have you got a spend cap higher than £0? You have to pay for all usage in Turkey with the exception of receiving SMS, although this may now be free due to the recent earthquake as BT sometimes previously have allowed usage without charge after disasters of this scale.

Re: Roaming in Portugal

redwaterjug — Mon, 13 Feb 2023 07:04:06 GMT

Yes, the spend cap is higher than 0.

Yesterday the other networks were available, but today they are showing as 'forbidden'.

"Using your phone abroad" is on, on my BT.

PS it would be a nice gesture of BT did that. Horrendous events (but not why I am here).