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Upgrade my SIM only plan

leunglung — Mon, 01 May 2023 07:08:30 GMT

I would like to upgrade my SIM plan to increase the data. Previous, I found it could be done by online customer portal but I cannot switch my plan anymore now. When I pressed the change plan button, it will direct you to BT boardband page and ask you if you have BT boardband which is irrelevant .Could anyone help?

Re: Upgrade my SIM only plan

Les-Gibson — Mon, 01 May 2023 10:41:46 GMT

It's not irrelevant as you get discount on your BT mobile bill for being a BT broadband customer.

If you are a BT customer with a login to MyBT then login before making any changes otherwise just answer 'No'

Re: Upgrade my SIM only plan

leunglung — Mon, 01 May 2023 18:38:46 GMT

@Les-Gibson

Sorry that I have not mentioned with more details. After I pressed No, the message below is shown

Sorry…

There aren't any plans that you can move to at this time.

Re: Upgrade my SIM only plan

imjolly — Mon, 01 May 2023 18:42:50 GMT

@leunglung

From some other posts it appears BT are suggesting you love to EE and not renewing with BT. That would seem to be the current way forward