This topic

5g on sim only plan

wenklaw — Tue, 02 May 2023 08:25:20 GMT

Replaced partners mobile for a 5g one, the sim appears not to be 5g enabled as the settings etc are all correct on the iPhone.

The sim is probably the original one we had when BT mobile launched so must be 7+ years old now.

Anyone confirm this? And is there a link I can order a new SIM without having to call up.

Re: 5g on sim only plan

NigelB72 — Tue, 02 May 2023 08:43:10 GMT

You might need a new 5G sim

Re: 5g on sim only plan

NeilO — Tue, 02 May 2023 09:41:59 GMT

Hi @wenklaw welcome back to the community and thanks for posting, have you re-contracted the BT mobile plan since September 2020? Plans sold before this date didn't include 5G.

If you have the plan should have 5G included but you might need to replace the sim, you can order one online at www.bt.comreplacesim >

Thanks

Neil

Re: 5g on sim only plan

wenklaw — Thu, 04 May 2023 09:11:11 GMT

the llink just takes me to my account, no option to order a new sim

Re: 5g on sim only plan

JohnC2 — Thu, 04 May 2023 09:20:28 GMT

Hi @wenklaw, sorry that you can't order a replacement sim online. You'll need to call in and speak with the Mobile team who'll arrange it for you on 0330 1234 150.

Cheers

John