This topic

Settings Greyed out

Wobert — Thu, 30 Mar 2023 09:34:36 GMT

We are trying to change the settings so my wife can use her phone outside the UK. However, the settings page has the message at the top of it "We're just updating your account, if you want to make any changes wait 30 minutes and try again" and the setting switches are greyed out. This has been the the situation for weeks.

We have spoken to the BT technical people several times and they are very helpful and tell us that it has been sorted and will be fixed within an hour or so, we even get emails that the settings have been altered but, nothing changes.

Would welcome any suggestions how we could get this sorted or who we could speak to.

Re: Settings Greyed out

Les-Gibson — Thu, 30 Mar 2023 09:49:41 GMT

BT Mobile: What do I need to do before I go abroad? | BT Help

Re: Settings Greyed out

Wobert — Thu, 30 Mar 2023 09:55:48 GMT

Thanks but the problem is we can't do any of those changes because the settings are locked (greyed out) and there is a permanent message to try again in 30 minutes.

Re: Settings Greyed out

pottyperson — Thu, 30 Mar 2023 10:04:03 GMT

Have you tried simply restarting the phone?

Re: Settings Greyed out

Wobert — Thu, 30 Mar 2023 10:20:20 GMT

Good thought!

Had high hopes but, just reset phone and settings still locked with the same "Try again in 30 minutes" message.

Re: Settings Greyed out

imjolly — Thu, 30 Mar 2023 10:49:28 GMT

do you get same message if you try and access MYBT from a pc?

Re: Settings Greyed out

Wobert — Thu, 30 Mar 2023 11:24:46 GMT

Another good thought but same message via MYBT on a PC.

Re: Settings Greyed out

NeilO — Thu, 30 Mar 2023 11:36:52 GMT

@Wobert I'm sorry the mobile settings are greyed out in MyBT. I'll send you a private message in a moment so you can send over the details to the moderation team and we'll be happy to get this looked into.

Neil

Re: Settings Greyed out

SteveM129 — Sat, 06 May 2023 17:38:48 GMT

I have the same problem, it’s been like it for a week now, another family member on a different account also has the same problem.

any idea on a fix?

TIA.

Steve.

Re: Settings Greyed out

Wobert — Sat, 13 May 2023 16:17:20 GMT

There was nothing I could do to fix. Picked up by BT and they were very good - fixed the the problem and kept us informed.

Re: Settings Greyed out

BoldreMarie — Mon, 15 May 2023 21:54:43 GMT

We have exactly the same problem with a mobile on our account. Is there anything I can do to fix this myself or is it specifically an internal error which must be resolved by BT?

I'm trying to lessen the severity of the parental controls setting from "strict" to "light" so that socials work and also to let the phone be used abroad. These options are greyed out and the "try again in 30 mins" banner has been up for weeks.

Hope you can help! Thank you.

Re: Settings Greyed out

PaddyB — Tue, 16 May 2023 07:50:15 GMT

Hi @BoldreMarie,

Thank you for posting and welcome to the Community. I'm sorry you haven't been able to manage your mobile service online. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Settings Greyed out

cherryfan — Sun, 16 Jul 2023 20:35:27 GMT

I also have this same problem. Changed one of the settings for one of my family members phone number and it won't let me change anything again, the 30 minute message keeps popping up from the mobile app and on the laptop. It's been a week.

Re: Settings Greyed out

TrickyT2 — Thu, 18 Apr 2024 19:12:36 GMT

I have this problem now , did you get this sorted and how ?

Re: Settings Greyed out

TrickyT2 — Thu, 18 Apr 2024 19:13:21 GMT

I have this problem , did you get this sorted and how ?

Re: Settings Greyed out

DavidM — Thu, 18 Apr 2024 19:18:01 GMT

Hi @TrickyT2 and welcome.

Thanks for posting. I can get this looked into for you. Please check your inbox for my message and drop me over your details.

Cheers

David

Re: Settings Greyed out

cherryfan — Thu, 18 Apr 2024 19:22:09 GMT

Hi, someone from BT contacted me and helped me sort it out.

I think it was a technical issue from what I remembered. They will sort it out for you once you reply to one of the messages they sent you

Re: Settings Greyed out

SteveM129 — Fri, 19 Apr 2024 17:28:54 GMT

Sorted it by moving to EE!