This topic

Voicemail issues

Stevieg1975 — Sun, 25 Jun 2023 10:56:39 GMT

Hi,

I have recently moved from iphone 8 to samsung S23 ultra and have noticed that the voicemail no longer works.

Re: Voicemail issues

NeilO — Sun, 25 Jun 2023 11:29:03 GMT

Hi, @Stevieg1975 if you dial 1571 from your mobile are you able to listen to your voicemails?

Neil

Re: Voicemail issues

Stevieg1975 — Sun, 25 Jun 2023 12:30:20 GMT

No 1571 dont work and if i call my mobile it dont get diverted to voicemail

Re: Voicemail issues

NeilO — Sun, 25 Jun 2023 12:41:55 GMT

Hi, @Stevieg1975 did you get a message when you called 1571? Can you try dialling 15711 which should turn on the voicemail service?

Thanks

Neil

Re: Voicemail issues

Stevieg1975 — Sun, 25 Jun 2023 12:56:39 GMT

When i dial 1571 the phone just hangs up, ive tried 15711 and it said that its activated but still no go

Re: Voicemail issues

no24 — Sun, 25 Jun 2023 13:18:49 GMT

I'm having exactly the same problem, noticed yesterday. I have 2 BT mobile phones. I have tried 15710 and then 15711. The confirmation message is heard for both. 1571 gives an immediate end to the call on both. If I try to phone either mobile it does not divert to voicemail.

Interestingly, I have exactly the same problem with my landline digital voice. The voicemail on it is not working either. Dialling 1571 gives a long tone. Phoning the landline number does not go to voicemail.

I stay in the DD10 postcode area in case that is relevant.

Re: Voicemail issues

Stevieg1975 — Sun, 25 Jun 2023 13:30:18 GMT

Sounds like an voicemail server issue, hopefully its fixed soon

Re: Voicemail issues

no24 — Sun, 25 Jun 2023 13:50:48 GMT

@Stevieg1975 It certainly sounds like it's not just your problem. My 1571 has been working for months. I was only alerted to the recent issue when a friend said he couldn't leave a message.

Re: Voicemail issues

1969act1969 — Mon, 26 Jun 2023 05:50:08 GMT

My dad has never used any voicemail service in his life and doesn’t really care for it but obviously when he sees something flashing on his new handset he presses it lol.

I’d noticed the phone displaying a message so I dialled 1571…..Nothing! Complete silence for 15seconds then a long tone? Asked my dad what happened when he dialled it? He said he heard some pre recorded BT message then he ended the call.

Now like I said, 1571 is dead. When I dial in from any other landline or mobile it doesn’t send me to our voicemail and eventually just cuts off.

This is on a week old new install and in the DE73 area so I haven’t got a Scooby Doo what’s cracking off.

Re: Voicemail issues

JohnC2 — Mon, 26 Jun 2023 07:44:33 GMT

Hi @1969act1969, sorry you're having trouble with the voicemail service. You mention that this is a new install. Is the voicemail service you're referring to on you home phone service and not a BT Mobile service?

Cheers

John

Re: Voicemail issues

1969act1969 — Mon, 26 Jun 2023 09:37:41 GMT

Yes sorry it's on my home phone, I didn't realise the original post was in the mobile section until after i'd posted.

Re: Voicemail issues

JohnC2 — Mon, 26 Jun 2023 10:00:11 GMT

Hi @1969act1969, thanks for posting back to confirm that for me. It's not just affecting BT Mobile then.

I'll see what we can find out about this for you,

cheers

John

Alexa Voicemail

BigBarney — Mon, 26 Jun 2023 11:50:51 GMT

I can no longer receive or access Voicemail via my Alexa phone.

If someone calls, the phone just rings until they hang up.

If I press the voicemail button on the Alexa phone, all I get is a constant tone but no messages.

An engineer called yesterday assuming that I had a problem with my full fibre connection but the connection is perfect.

Any ideas?

Re: Voicemail issues

kevinp19 — Mon, 26 Jun 2023 11:52:30 GMT

having problems with 1571 since yesterday - doesn't connect and 15711 same - unobtainable tone- iPhone 12 running iOS 16.5.1

Accessing 1571

AngieB57 — Mon, 26 Jun 2023 15:05:10 GMT

I've just returned from holiday and my phone is constantly beeping to tell me that I have voicemail. Sadly 1571 number does not appear to be working - I get a long beep and then cut off. So there are two issues. i) I can't access my voicemails and ii) I can't stop the phone from beeping every 10 seconds. Can anyone help!

Re: Voicemail issues

MikeGee — Mon, 26 Jun 2023 19:05:55 GMT

I have the same issues.

Voicemail from Android mobile was working ok. Today it isn't.

Now dialling 1571 instantly disconnects

Dialling 15710 replies voicemail off

Dialling 15711 replies voicemail on

Tried rebooting phone but makes no difference

Re: Voicemail issues

DanielS — Mon, 26 Jun 2023 19:53:14 GMT

Hi All,

Thanks for reporting this to us.

We are investigating this and will post up here when we know more.

Thank you

DanielS

Re: Voicemail issues

alitwalker — Tue, 27 Jun 2023 09:47:39 GMT

It's not working on my landline. When I called BT to report a fault, I got an automated message saying that if my issue was to do with 1571 it was a known fault, and they were working on it. I assume this will apply to mobiles too?

Re: Voicemail issues

AngieB57 — Tue, 27 Jun 2023 11:35:46 GMT

Also having the same problem with my landline and two BT mobiles. The worst thing is that there are two messages on my landline digital voicemail that I can't access.

If this is a general issue with the server then maybe it would be helpful if BT actually acknowledged the fact somewhere on the website.

Re: Voicemail issues

SarahBert — Tue, 27 Jun 2023 13:59:27 GMT

Same here, a friend alerted me to lack of service, cuts off when I ring 1571, so rang BT and got the same message - I hope they hurry up!