This topic

BT Mobile vs EE Mobile

andygarmin — Tue, 18 Jul 2023 12:33:17 GMT

Is the a specific reason why BT Mobile is so **bleep** in the Derbyshire Dales area whilst EE Mobile reception is fine.
I walk out of the house and the mobile using a BT Mobile contract goes dead and stays dead until I return home. Tried a cheap EE sim and it works just fine.

It is because BT don’t pay for the full EE system to save money and therefore their customers are getting ripped off?

Re: BT Mobile vs EE Mobile

clever_trevor — Tue, 18 Jul 2023 14:43:47 GMT

As far as I am aware it is the same ( exact ) network - so this is a curious one

I have EE sim & a BT Mobile & always seem to be same signal strength.

So, will be curious to see what other say here…..

Re: BT Mobile vs EE Mobile

andygarmin — Tue, 18 Jul 2023 14:51:51 GMT

Thanks for the reply. I have been told privately that BT don’t pay for the whole EE system, which is why their mobile deals are cheaper. But I couldn’t see how you could do this.

but after the issues we are having, I can well believe it.
As you say, let’s see if others have an opinion.

Re: BT Mobile vs EE Mobile

garybs29 — Tue, 18 Jul 2023 15:41:31 GMT

I'm curious as to why BT would be paying something to EE anyway given that they own them!

FWIW, I've had experience on both & the signals been the same on both

Re: BT Mobile vs EE Mobile

iniltous — Wed, 19 Jul 2023 08:27:20 GMT

BT will move your to EE if required ( in fact BT are not taking new customers directly, and eventually this offer will be made to BT mobile customers ) if your perception is that somehow the identical service BT offer over EE as a MVNO is inferior, (technically there is no difference ) , as said BT Group own EE , it’s odd to suggest that it’s somehow a money saving exercise to artificially provide an inferior ‘signal’ to BT Mobile over EE , in what way would this be desirable by BT or EE ? , or are you suggesting this phenomenon is inherent with MVNO operators and would also apply to Tesco or Sky over O2 , or Asda over Vodafone

Re: BT Mobile vs EE Mobile

andygarmin — Wed, 19 Jul 2023 08:43:42 GMT

I could well believe this is an issue with all mobile networks. It is well known that they often keep back specific benefits from the cheaper piggyback mobile operators, so why not a reduced mobile coverage as well.

Re: BT Mobile vs EE Mobile

clever_trevor — Wed, 19 Jul 2023 15:40:21 GMT

I still feel coverage is equal -

EE however has better options/ features; such as ‘data share’, Visual Voicemail, e-sim plus bolt ons for added services etc.

Re: BT Mobile vs EE Mobile

Oxonian — Sat, 22 Jul 2023 12:44:52 GMT

@andygarmin

Have you tried the BT Mobile SIM in a different device and in a different location ?

It sounds like this could be a defective SIM card.

MVNOs sometimes don't have all the features offered by the "parent" network, but this does not sound like the situation that you are facing here.

Re: BT Mobile vs EE Mobile

cj_2768 — Mon, 31 Jul 2023 21:36:18 GMT

Im having a nightmare with BT Mobile/EE sent the phone and cancelled my 02 recieved PUK etc not able to recieve or send messages or calls . lost work missed hosp appointment etc did you resolve your issue please and how ? As I see it the only way I'll get a response is by cancelling my DD 's

Re: BT Mobile vs EE Mobile

cj_2768 — Mon, 31 Jul 2023 21:42:01 GMT

except when you switch and find you have no phone service at all !! because EE and BT have been wholly inneficient I have to now go and buy a cheap mobile and a sim just to even make a call to resolve all the while I'm losing business will cancel DD and return to 02 for Mobile

Re: BT Mobile vs EE Mobile

imjolly — Mon, 31 Jul 2023 21:46:25 GMT

You need to contact EE This is a customer help customer forum for BT Residential customers and your post does not go to BT

Re: BT Mobile vs EE Mobile

andygarmin — Mon, 18 Sep 2023 15:07:47 GMT

Just an update for those that suggested there was no difference between EE and BT mobile signals.
I have been speaking to BT today and they are slowly transferring everybody from the old BT network, which only uses BT masts and is therefore very poor in a lot of areas, onto the full EE system using both Bat and EE masts and is allegedly much better signal.
since they have been telling me from day one that there is no difference between BT and EE, I will not be staying with them when my contract ends next month.

Re: BT Mobile vs EE Mobile

imjolly — Mon, 18 Sep 2023 15:25:23 GMT

@andygarmin

Bt Mobile is an MNVO using the EE network and does not have or had an independent mobile network.

BT Mobile is a mobile virtual network operator (MVNO) provided by BT Consumer; a division of BT Group in the United Kingdom that was launched in March 2015.^[1] It uses the EE network^[2] via an MVNO agreement signed in March 2014^[3]

one big difference between the two is BT mobile data roaming is free whereas EE is not

Re: BT Mobile vs EE Mobile

barnpiece — Mon, 18 Sep 2023 15:41:19 GMT

Also, if you transfer calls from BT Digital Voice to a BT mobile that call is free. If you transfer to an EE mobile, you have to pay for the cost of the call from the landline to the mobile (if your landline is PAYG).

Richard

Re: BT Mobile vs EE Mobile

andygarmin — Mon, 18 Sep 2023 16:03:43 GMT

So your saying the girl from BT was lying to me in an attempt to get me to agree a new 24 month contract, knowing the service in my area was terrible.

Re: BT Mobile vs EE Mobile

imjolly — Mon, 18 Sep 2023 16:23:49 GMT

@andygarmin

All I am saying is BT MOBILE have used EE since outset and have never had their own mobile mast and always used EE to provide mobile connection to their mobile customers

Re: BT Mobile vs EE Mobile

clever_trevor — Mon, 18 Sep 2023 16:32:04 GMT

I have both EE & BT Mobile - both exact same for speed / signal strength etc - ( and I tested over a year using Oklahoma Speedtest )

My experience they both use same towers etc

( ps/ reason I have both is EE work / BT Mobile my personal )

Re: BT Mobile vs EE Mobile

andygarmin — Mon, 18 Sep 2023 16:39:09 GMT

Appreciate all the comments. I am much more likely to believe you guys than the people at BT trying to get me to renew my contract. They will say anything and happily lie through their teeth to get more business.

Re: BT Mobile vs EE Mobile

Brucemeister5 — Tue, 19 Sep 2023 07:42:46 GMT

@andygarmin Were you being offered the renewal with BT Mobile or were they trying to get you to switch to a new contract on EE Mobile? We’ve been out of contract with BT Mobile since May now. We will be considering our options if they do finally close down BT Mobile. In the meantime we’re staying where we are, mainly because we like Roam Like Home and the signal is good. We’ve been getting 5G for quite a while now, even though their coverage checker tells us that it’s not available where we are.

Re: BT Mobile vs EE Mobile

andygarmin — Tue, 19 Sep 2023 08:55:39 GMT

They were trying to move me from BT mobile to EE mobile. Basically saying BT mobile is no more and everybody will be transferred over eventually. Offered double the amount of internet for the same price.
it was only when I stated we had no actual coverage at the house did she start talking about EE’s coverage being so much better.

No way will I be staying with them. They are also loosing my broadband contract as well, as they actually tried to put the price up.