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No Service abroad

MikoSz — Fri, 21 Jul 2023 10:27:49 GMT

I have no service in Portugal for few days now. I tried all the things previously mentioned on the community tabs. I tried different APN, increase my spending limit and restarting my SIM. Nothing works and I can't call support or make a complaint because I don't have service.

Re: No Service abroad

imjolly — Fri, 21 Jul 2023 11:33:18 GMT

can you connect your phone to a service provider in Portugal just you cannot get any service. have you ensured you have activated your data roaming on phone and also in MYBT allowed international calls and set a spend limit greater than £0

Re: No Service abroad

MikoSz — Sat, 22 Jul 2023 08:12:03 GMT

I've tried everything. I can't connect to any provider and there is 0 signal. My spending limit is £30 on both options.

Re: No Service abroad

imjolly — Sat, 22 Jul 2023 09:18:30 GMT

can you see the wifi networks availability on your phone just you cannot connect or cannot see any networks. if latter sounds like a phone problem

Re: No Service abroad

MikoSz — Sat, 22 Jul 2023 09:43:37 GMT

I'm connected to WiFi networks in buses and cafes, but it says that there is no service from the SIM card.

Re: No Service abroad

NigelB72 — Sat, 22 Jul 2023 09:47:32 GMT

Have you enabled Roaming in MyBT and also on the device?

Re: No Service abroad

MikoSz — Sat, 22 Jul 2023 09:49:46 GMT

Yes, and the spend limit is increased. With all the options turned on.

Re: No Service abroad

NigelB72 — Sat, 22 Jul 2023 10:23:22 GMT

What phone do you have? Because you've done everything that I can think of...

Re: No Service abroad

MikoSz — Sat, 22 Jul 2023 10:25:14 GMT

Google Pixel 6. I even tried APN settings but that didn't work.

Re: No Service abroad

NigelB72 — Sat, 22 Jul 2023 13:58:14 GMT

Hmm I'm well and truly stumped... My wife and I both have Pixel's, she has a 6 and I've got a 6a and neither of us have had any issues using them abroad.. The only thing I can think of is that roaming hasn't enabled on your account and to suggest is to Turn it off, wait a few minutes and Turn it back on through MyBT and reboot your phone..