This topic

Re: Unable to make advanced settings changes.

cherryfan — Sun, 30 Jul 2023 18:34:39 GMT

My mobile settings are also still greyed out.

Re: Unable to make advanced settings changes.

JohnC2 — Mon, 31 Jul 2023 08:19:16 GMT

Hi @cherryfan, sorry that your settings are greyed out for the Mobile on your MyBT.
Do you have any open orders on your account at present?
Cheers

John

Re: Unable to make advanced settings changes.

cherryfan — Mon, 31 Jul 2023 17:38:58 GMT

@JohnC2

I don't see any open orders.

I only tried to increase the monthly spend cap to one of our accounts, 3 weeks ago. And now that we have finished our holiday, I wanted to decrease the spend cap, but it has been greyed out on that account

Re: Unable to make advanced settings changes.

DanielS — Mon, 31 Jul 2023 19:58:10 GMT

Hi @cherryfan,

I think we should take a look into this for you and see if we can help.

I'll send you a private message that you can reply back to my team on.

Thank you

DanielS

Re: Unable to make advanced settings changes.

JohnC2 — Wed, 09 Aug 2023 07:35:17 GMT

Hi @cherryfan, the bt.com faults team believe they've fixed the problem with managing the mobile settings. Please would you check and post back to let me know if the fault has been fixed.

Cheers

John

Re: Unable to make advanced settings changes.

cherryfan — Sat, 12 Aug 2023 09:26:37 GMT

The problem seems to be fixed.

Many thanks