This topic

Mobile settings locked for longer than 30mins

Reide3 — Mon, 29 May 2023 13:20:32 GMT

I have changed settings to ensure I have credit so my phone can work in Poland.
but not working and I’m unable to make any further setting changes

settings locked with this message for over 3 hours

We're just updating your account
If you want to make any changes, please wait 30
minutes and try again.

is it because it’s a Sunday.
30 minutes!!!

maybe I need to wait this out until tomorrow??

it’s the three advanced settings that somehow defaulted to off I want to change.

Re: Mobile settings locked for longer than 30mins

RobbieMac — Mon, 29 May 2023 14:04:41 GMT

Hi @Reide3

Welcome and thanks for your post!

I am sorry for the problems you're having changing your mobile settings. The community wouldn't be able to help with this. We'll need to pick up and sort out from our side.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Mobile settings locked for longer than 30mins

dclegg1981 — Thu, 24 Aug 2023 15:50:12 GMT

@RobbieMac I have this also, apparently BT raised a ticket last week while I was in Spain but heard nothing.

Now back in UK and mobiles not even working here. Both show 4G and signal bars but arent able to actually use data.

Re: Mobile settings locked for longer than 30mins

StuartH — Thu, 24 Aug 2023 16:12:33 GMT

Hi @dclegg1981

Thanks for posting, it's taking us a few days to reply.

Have you tried calling the Mobile team on 0330 1234 150 to see if they can help rectify the issues you're experiencing with Data both when away and now when home in the UK? They should be able to offer assistance to resolve this for you.

Thanks

Stuart