This topic

Unable to change parental control settings on one of my family SIMs.

robin69 — Wed, 13 Sep 2023 13:20:49 GMT

All greyed out and message says wait 30 minutes. This has been happening for days now. No open orders on my account.

Re: Unable to change parental control settings on one of my family SIMs.

DavidM — Wed, 13 Sep 2023 14:20:36 GMT

Hi @robin69 and welcome to our community.

Thanks for posting about your parental controls, sorry you're having problems. This isn't something the community will be able to solve so we'll need to take it away for our specialists to look into. I've dropped you a private message so please reply with the details and we'll take it from there.

Cheers

David

Re: Unable to change parental control settings on one of my family SIMs.

DavidM — Mon, 23 Oct 2023 13:39:16 GMT

Hi @robin69 ,

Thanks for sending over the details and for taking my call today. I'm glad we got this sorted but if there are any problems please reach out to me and I'll be happy to help.

All the best

David