This topic

No service on mobile

Amanda123 — Wed, 03 Jan 2024 13:18:32 GMT

Yesterday my mobile decided to show the no service message, is there an email address for bt so I can talk to someone I don't have access to another phone as my home phones are now these new digital ones and they're not working either, all they're doing is synchronizing or switching themselves on and off. I'm housebound so having working phones and working internet are lifelines to me.

Thanks

Re: No service on mobile

DavidM — Wed, 03 Jan 2024 13:27:43 GMT

Hi @Amanda123 and welcome.

I'm sorry you're having problems with your mobile and connections. can you take a look at BT Service Status | Check Broadband, Landline and TV | BT Help and let me know if there are any issues in your area?

Cheers

David

Re: No service on mobile

Amanda123 — Wed, 03 Jan 2024 13:35:09 GMT

Hi David

Just done that, it says there's no known issues in the area.

Amanda

Re: No service on mobile

Anonymous — Wed, 03 Jan 2024 13:36:15 GMT

Sounds like the common battery problem with the phones. If you have some regular alkaline AAAs you can use those to test & probably make a call, just don't put the phone on the charger with them installed. If that is the problem you can but replacement rechargeable cheaply from Amazon in their Basics range.

Re: No service on mobile

Anonymous — Wed, 03 Jan 2024 13:39:23 GMT

I don't think that BT link includes mobile, try the EE checker but make sure you click over to Check Status.

https://coverage.ee.co.uk/coverage/ee

Re: No service on mobile

Amanda123 — Wed, 03 Jan 2024 13:46:51 GMT

No problems with the ee coverage either. It just suddenly happened yesterday after years of working perfectly

Re: No service on mobile

Anonymous — Wed, 03 Jan 2024 14:15:17 GMT

Do you have an old phone sitting in a draw you could use to test the SIM? If not can you call on a friend/neighbour/family member who may have one?

If the phone is "smart" & not ancient, it should be able to use WiFi Calling to make/receive calls through your Internet. That may help for now.

Re: No service on mobile

Amanda123 — Wed, 03 Jan 2024 15:00:43 GMT

Sadly not unfortunately. I have tried connecting to the internet, it has let me log into my Wi-Fi for messenger and Google but for using my phone as a phone it won't let me. It's saying syncing sim contacts.

Re: No service on mobile

Anonymous — Wed, 03 Jan 2024 15:02:15 GMT

What phone is it?

Re: No service on mobile

Amanda123 — Wed, 03 Jan 2024 15:21:42 GMT

Blackview A80, got it from Amazon a few years ago and it's been working perfectly until yesterday

Re: No service on mobile

Les-Gibson — Wed, 03 Jan 2024 15:39:13 GMT

Assuming you are on Digital Voice, I suspect that your mobile is trying to use Wi-Fi calling and your hub is not playing nicely, hence you can use neither landline nor mobile.

Try switching your hub off and then try to make a call on your mobile (whilst the hub is still off), then turn your hub back on and try making another mobile call.

Re: No service on mobile

Amanda123 — Wed, 03 Jan 2024 16:09:32 GMT

Thank you. I switched both hub and mobile off. Mobile back on again, it's reset itself and I've been able to make a call. Hubs back on now and made another call. Just need batteries now to try and sort my home phones out. Thanks everyone xx

Re: No service on mobile

SPE — Wed, 20 Nov 2024 12:37:53 GMT

Same here in Leeds!

Re: No service on mobile

gjforumsbeetee — Wed, 20 Nov 2024 12:40:31 GMT

Just curious, are you able to use mobile data? (I can make calls but can't use data/can't connect to anything.)

Re: No service on mobile

Amanda123 — Wed, 20 Nov 2024 13:21:42 GMT

Hi, yes, once I'd switched the mobile off and back on again it was working fine

Re: No service on mobile

SPE — Wed, 20 Nov 2024 13:23:20 GMT

No only my sky wifi

Re: No service on mobile

Linzi_H — Wed, 20 Nov 2024 15:24:15 GMT

Hi @SPE

Is it only within a specific area you're getting no service at all, or is the issue following you no matter the location?

What device are you using?

Have you tried any steps suggested in the thread so far?

Linzi 😊

Re: No service on mobile

SPE — Wed, 20 Nov 2024 15:45:34 GMT

Hi, @Linzi_H , iPhone 15 and yeh the fault is constant no matter where I am, only started this morning

Simon

Re: No service on mobile

Linzi_H — Wed, 20 Nov 2024 16:20:09 GMT

Thanks for letting me know @SPE

Can you try resetting the network settings on your iPhone if you haven't done this already? To do this go into Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

You won't lose any personal data, but you'll need to provide your password next time you connect to WiFi.

Also, can you check your device is fully up to date please? Just head to Settings > General > Software Update. If you have an update pending then complete that too.

Let me know how it goes.

Linzi

Re: No service on mobile

SPE — Wed, 20 Nov 2024 16:59:37 GMT

Hi @Linzi_H

I tried that this morning, however it has now started to work again?? So maybe just a gremlin

Simon