This topic

Urgent Help

kema01 — Sat, 13 Jan 2024 09:03:12 GMT

Hi we have just arrived in Egypt and my wife's BT mobile has stopped working, she is expecting a call from the hospital on her mobile phone.

Any help would be much appreciated.

Re: Urgent Help

Keith_Beddoe — Sat, 13 Jan 2024 09:06:53 GMT

@kema01

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators. You will need to call BT.

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Re: Urgent Help

imjolly — Sat, 13 Jan 2024 09:07:01 GMT

check MYBT that you have international calls active and you have set a spend limit more than £0 say £5

Re: Urgent Help

kema01 — Sat, 13 Jan 2024 11:13:34 GMT

I would like to thank everyone for their quick response and help.

For some reason my wife's international dialing option was off. I have set to on and now have to wait for up to 30 minutes for it be active. I will keep you posted if this does not work.

Many thanks again to everyone who responded to my request.