This topic

WiFi calling Moto G13 android 13

AB11 — Fri, 12 Jan 2024 22:31:15 GMT

I have a Motorola Moto G13 handset running Android 13. Frustratingly WiFi calling does not work with my BT mobile SIM. Any thought on how I can activate it?

Thanks.

Re: WiFi calling Moto G13 android 13

Les-Gibson — Sat, 13 Jan 2024 12:10:27 GMT

Is Wi-Fi calling enabled on your phone? This could be in Wi-Fi settings and/or the phone dialler settings

Edit:

https://help.motorola.com/hc/3413/13/global/en-gb/CGT1602241402.html

Re: WiFi calling Moto G13 android 13

AB11 — Sat, 13 Jan 2024 21:39:35 GMT

Yes, WiFi calling is enabled but it seems it is not provisioned on the handset. WiFi calling works with the SIM in a different handset and likewise with a different provider's SIM in the Moto G13 it works too. How can I get WiFi calling provisioned on BT Mobile for the Moto G13?

Thanks for your help.

Re: WiFi calling Moto G13 android 13

Anonymous — Sat, 13 Jan 2024 22:09:02 GMT

Check in the WiFi Calling setting to see if you can set WiFi to be preferred. The default is usually mobile & with this setting, WiFi Calling won't show up as long as there's even the weakest signal.

Re: WiFi calling Moto G13 android 13

AB11 — Sat, 13 Jan 2024 22:11:01 GMT

Thanks, I have done that but afraid does not work.

Re: WiFi calling Moto G13 android 13

Les-Gibson — Sat, 13 Jan 2024 22:22:56 GMT

You could try this guide WiFi Calling with EE

Re: WiFi calling Moto G13 android 13

AB11 — Sat, 13 Jan 2024 22:47:08 GMT

Thanks but afraid did not help.

Re: WiFi calling Moto G13 android 13

pddco — Sun, 14 Jan 2024 08:35:21 GMT

Could it be worth trying a replacement SIM from EE.?

Apologies if you already know this… The easiest way to check that WiFi calling works is to switch the phone to Airplane mode. That turns off the mobile signal elements of the phone. Sometimes that’ll switch off your WiFI too so you’ll need to switch that back on.

You should then be able to make and receive a normal mobile call ( Not WhatsApp or whatever) over WiFi.
Switching the phone to Airplane mode means you are eliminating the possibility of a weak mobile signal stopping the phone from using WiFi for mobile calls.

Re: WiFi calling Moto G13 android 13

Les-Gibson — Sun, 14 Jan 2024 13:50:02 GMT

Looking at message 3, I see that the Motorola is not listed on the BT website, from past experience this is not definitive but it could well be indicative.

Learn about Wi-Fi Calling and how to set it up | BT Help