This topic

Phone stopped working on arrival in Italy

mikeball57 — Thu, 18 Jan 2024 17:05:30 GMT

I arrived in Italy 3 days ago and have had “No Service” on my phone ever since. Multiple calls to BT Mobile Tech Service have failed to yield a solution. The only development has been that my phone number has been removed from the account (so unless anything changes it won’t even work when I get home !). BT give the distinct impression of not having a clue what has gone wrong. Any similar experiences out there ? (My wife’s phone which is on the same account is working just fine)

Re: Phone stopped working on arrival in Italy

imjolly — Thu, 18 Jan 2024 17:10:14 GMT

Have you set access to international calling and also set spend limit greater than £0 say £5 - check in MYBT

Re: Phone stopped working on arrival in Italy

Colin_London — Thu, 18 Jan 2024 18:14:07 GMT

Is your phones network selection setting on Auto? Should be or else it will only ever connect to BT Mobile in the UK.

Re: Phone stopped working on arrival in Italy

m2018gc1 — Sun, 21 Jan 2024 03:51:24 GMT

Do you and your wife have the same phone ?

Android or Apple ?

Have you tried your SIM card in your wife's phone?