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No network abroad

Dave48 — Thu, 08 Feb 2024 21:21:13 GMT

My wife and I are in Colombia and neither of our phones, one android one iPhone received the usual welcome message from BT and we can’t make calls or text.

both phones have use abroad selected and both have a £10 overall spend cap set. Network selection is set to automatic. I have looked at manual and networks are there.

Any ideas how we can get connected or get advice. As far as I can see any specific help from BT is by phone only despite chat being mentioned.

Re: No network abroad

imjolly — Thu, 08 Feb 2024 21:59:18 GMT

I would check your MYBT again and ensure that international calls is turned on and the international speed limit is set to greater than £0. Not sure what you mean by 'overall spend limit'

Re: No network abroad

Dave48 — Thu, 08 Feb 2024 22:11:02 GMT

Thanks for that. When I’m in MYBT it is described as monthly spend cap. Are you saying there is another limit specifically for international spend - I haven’t seen that.