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Cannot get BT to provide me with a SIM Network unlock code

Sparks2024 — Tue, 20 Feb 2024 13:32:11 GMT

I'm resorting to the experts after having failed twice with BT support.

I purchased a Sony Experia L3 mobile as part of a mobile phone contract with BT, paid for using my existing account for broadband, landline and BT Vision. Twice recently I have called BT support to get a SIM Network unlock code. The first time I never received any update, and the second time I had an email discussion with a support agent. It appeared promising but then I haven't received any further updates, or any response from her when I've asked for further help.

Has anyone been successful in getting BT/EE to respond on unlock codes?

Re: Cannot get BT to provide me with a SIM Network unlock code

Anonymous — Tue, 20 Feb 2024 13:46:59 GMT

Not entirely sure what you're asking for, to unlock your phone for use on another network? If so I've no idea if this online EE process will work but given it's actually the EE network, no harm in trying.

Re: Cannot get BT to provide me with a SIM Network unlock code

imjolly — Tue, 20 Feb 2024 13:49:40 GMT

this is the BT page about getting phone unlocked. are you still in mobile contract with BT or has it ended?

https://www.bt.com/help/mobile/manage-service/how-do-i-unlock-my-mobile-phone-or-tablet-#:~:text=To%20unlock%20it%2C%20you'll,Your%20mobile%20phone%20number

Re: Cannot get BT to provide me with a SIM Network unlock code

Sparks2024 — Tue, 20 Feb 2024 14:06:02 GMT

I am now out of contract with BT Mobile, but still pay a monthly SIM only charge. I have the SIM in a different (unlocked) phone.

Thanks for the link - but that's what I've now done twice, and the last communication from BT was on Feb 6th.

Re: Cannot get BT to provide me with a SIM Network unlock code

Sparks2024 — Tue, 20 Feb 2024 14:51:23 GMT

I'm trying to get a BT Mobile locked phone unlocked to use on another network. Thanks for the EE link, but the response when I enter the IMEI is "Sorry there's a problem at our end - please try again or try later"

Re: Cannot get BT to provide me with a SIM Network unlock code

Anonymous — Tue, 20 Feb 2024 15:03:48 GMT

@Sparks2024wrote:
Thanks for the EE link, but the response when I enter the IMEI is "Sorry there's a problem at our end - please try again or try later"

Double check that you are entering 15 digits as required. I just tried it with my Samsung S23+ that's never been on BT/EE & it correctly reported that it's unlocked.

Re: Cannot get BT to provide me with a SIM Network unlock code

Sparks2024 — Tue, 20 Feb 2024 15:22:16 GMT

Interesting! I've now tried actually on the phone (it has an O2 SIM in it) and I get the same (failed) result. I've also tried my latest Pixel that has never been on BT/EE and that also gives a failed result. I am copying and pasting the IMEI (15 digits) correctly. Do you have special powers? Should I send you the IMEI?