This topic

Anyone else lost mobile data access this morning?

Colin_London — Wed, 21 Feb 2024 09:06:31 GMT

Can make / receive phone calls and send / receive SMS, but all mobile data comms are stopped. Constant throughout my journey into London. However work mobile on EE works fine.

Have turned phone off and on again but no joy. Now on WiFi at work so checked My BT - nothing has changed with my services on my account.

Re: Anyone else lost mobile data access this morning?

owenrthomas — Wed, 21 Feb 2024 09:12:03 GMT

I'm in the same situation. I've arrived here because i've been searching for help / information on the problem.

Re: Anyone else lost mobile data access this morning?

Colin_London — Wed, 21 Feb 2024 09:25:06 GMT

OK - sharing is good though as it shows it is likely to be a general fault with BT mobile accounts rather than our individual accounts.

As I say it isn’t a mobile access network problem as BT uses the EE network and mobile data is working fine on that.

Mobile data has been off for at least 1.5 hours now.

Re: Anyone else lost mobile data access this morning?

one_animals — Wed, 21 Feb 2024 09:43:35 GMT

+1. Very frustrating.

Re: Anyone else lost mobile data access this morning?

steve_rob5 — Wed, 21 Feb 2024 10:04:40 GMT

Yes, same situation here. Glad it's not just me!

Re: Anyone else lost mobile data access this morning?

HHGTTG — Wed, 21 Feb 2024 10:08:19 GMT

Downdetector is your friend. That website seems to indicate problems since 7am.

Re: Anyone else lost mobile data access this morning?

Colin_London — Wed, 21 Feb 2024 10:06:54 GMT

I may have missed it but I cannot find any sort of status page for BT Mobile that would confirm to users whether there are any active problems on the network.

Cynic in me wonders whether this is ‘encouragement’ for us to move to EE…..

Re: Anyone else lost mobile data access this morning?

zer0 — Wed, 21 Feb 2024 10:11:22 GMT

Same issue here since 06:30 this morning

Re: Anyone else lost mobile data access this morning?

Brian_Chan — Wed, 21 Feb 2024 10:13:26 GMT

Sad that I also got this issue from this morning till now. Does anyone know when it would be fixed? Thanks

Re: Anyone else lost mobile data access this morning?

Fadi_London — Wed, 21 Feb 2024 10:13:42 GMT

Hi,

Yes same issue since 6: 30 am in the morning, had to pay even for the bus as I couldn't access my pass on the app. Frustrating but I am glad it is not only me....I tried switching off the phone, changing settings.

No news from BT, so I am only checking the 'downdetector' website.

Thanks and Regards,

Fadi

Re: Anyone else lost mobile data access this morning?

barnpiece — Wed, 21 Feb 2024 10:39:15 GMT

I rebooted my phone which sorted out the access to apps this morning.

Richard

Re: Anyone else lost mobile data access this morning?

DanielS — Wed, 21 Feb 2024 11:09:30 GMT

Hi All,

I'm sorry for the problems ongoing at the moment.

As you are all aware, some of our BT Mobile customers can't access mobile data.

We're working to fix this as soon as possible.

Thank you
DanielS

Re: Anyone else lost mobile data access this morning?

dhupton — Wed, 21 Feb 2024 11:32:46 GMT

Could BT give an indication how widespread this issue is?

Currently unable to access mobile data in Liverpool.

Re: Anyone else lost mobile data access this morning?

orozz — Wed, 21 Feb 2024 11:35:28 GMT

Not working in Lincolnshire

Re: Anyone else lost mobile data access this morning?

bixbarton — Wed, 21 Feb 2024 11:39:03 GMT

it is a yellow banner on the status page, not intuitive to find, but eventually you get there
https://www.bt.com/help/check-service-status

I would have expected a text message from BT to let people know there were issues. EE themselves are really good at letting you know when there are service outages in your area, so would be good to see BT doing the same.

Re: Anyone else lost mobile data access this morning?

bixbarton — Wed, 21 Feb 2024 11:40:52 GMT

It is not a location issue, it is an account issue.

Would be nice to understand why exactly, a little transparency would be good

Re: Anyone else lost mobile data access this morning?

stevie1202 — Wed, 21 Feb 2024 13:07:14 GMT

I am in Rome (roaming) and it is not working here either for me. It was definitely working at around 0100 GMT, but not by around 0430 GMT. (Wed 21 February 2024)

4G/5G is showing but no internet connection.

Re: Anyone else lost mobile data access this morning?

rob1974 — Wed, 21 Feb 2024 13:28:36 GMT

So strange. I’m in Northern Ireland. One phone on my plan working perfectly and other phone not. Both of us in the same room !!!

Re: Anyone else lost mobile data access this morning?

PX — Wed, 21 Feb 2024 13:38:49 GMT

+1. Still down.

Any update on the root issue, BT?

Re: Anyone else lost mobile data access this morning?

Cynlas8 — Wed, 21 Feb 2024 13:42:40 GMT

I'm down too, does anyone know if there is a way to register this fault