This topic

BT Mail. Failed to retrieve email content

Beejoo — Fri, 23 Feb 2024 08:05:17 GMT

Last few days cannot open any emails on mobile in BT Mail app, even though the app opens as normal, and the email headings are displayed. Nor can my wife. Just says 'Failed to retrieve email content'. Tried my phone, my wife's phone, my spare phone - all different models! Changed wifi, and changed to mobile data - make no difference. Tried updating the app on each phone as well. I can however retrieve them through an online login. But that is very tedious on a phone! Any suggestions?

Re: BT Mail. Failed to retrieve email content

gg30340 — Fri, 23 Feb 2024 08:29:44 GMT

Download and use Bluemail app or your phones own email app which will be a far better ap than the BTMail app that you are using.

Re: BT Mail. Failed to retrieve email content

NeilO — Fri, 23 Feb 2024 12:31:43 GMT

Hi @Beejoo thanks for posting, do you have an active BT broadband service or pay for a premium mail subscription?

Thanks

Neil

Re: BT Mail. Failed to retrieve email content

Beejoo — Sat, 24 Feb 2024 05:13:44 GMT

Hi. Thanks for your advice. Tried Bluemail, but it doesn't have any way of connecting to a *@btinternet.com address. And my Samsung doesn't have an inbuilt email app that I can find. I've tried other free apps, but none so far will connect to my BT email address.

Re: BT Mail. Failed to retrieve email content

Beejoo — Sat, 24 Feb 2024 05:15:03 GMT

Hi. Yes, I'm on BT Broadband. I've tried their helpline, but was told they don't handle issues with mobile phones!

Re: BT Mail. Failed to retrieve email content

HJ69 — Sat, 24 Feb 2024 11:04:56 GMT

I have the same issue I open the message and it says failed to retrieve message content. So does my husband. We have access through BT broadband.

Re: BT Mail. Failed to retrieve email content

Beejoo — Sat, 24 Feb 2024 22:42:33 GMT

Did you find a solution?

Re: BT Mail. Failed to retrieve email content

HJ69 — Sun, 25 Feb 2024 06:37:29 GMT

No. BT mail app is still saying failed to retrieve mail content. Tried re booting phone etc but nothing works. Can access emails via my phones mail app which is not as good as the BT one and can log in on BT.com web address. But that only takes one user at a time so my husband, who has the same issue, can't use it at the same time.

Re: BT Mail. Failed to retrieve email content

Beejoo — Sun, 25 Feb 2024 09:23:30 GMT

Exactly the same for me!

Does anyone else have a solution please?

Re: BT Mail. Failed to retrieve email content

gg30340 — Sun, 25 Feb 2024 12:59:34 GMT

@Beejoo wrote:

Hi. Thanks for your advice. Tried Bluemail, but it doesn't have any way of connecting to a *@btinternet.com address. And my Samsung doesn't have an inbuilt email app that I can find. I've tried other free apps, but none so far will connect to my BT email address.

I have a Samsung phone and tablet and I use Bluemail on both of them and both of them also came with an email app pre-installed by Samsung. The app icon is red with a white envelope in the centre and is called Email.

They should both set up automatically if you follow the prompts but if for any reason you require server settings they are as per the following link.

BT Email server settings | BT Help

Re: BT Mail. Failed to retrieve email content

HJ69 — Sun, 25 Feb 2024 14:48:19 GMT

Yes I use the samsung email app on my phone, it should come preloaded @Beejoo . But the BT mail app is better in that it loads more older emails to view. I'm still totally puzzled why I suddenly can't use it anymore.

Re: BT Mail. Failed to retrieve email content

Lonerganp — Mon, 26 Feb 2024 16:38:19 GMT

Same problem for me. No one at BT seems to know how to fix the issue.

Re: BT Mail. Failed to retrieve email content

HJ69 — Mon, 26 Feb 2024 16:53:47 GMT

Mine has suddenly started working again after 3 days. The message has now disappeared when I open up emails but I'm not holding my breath in case it goes again

Re: BT Mail. Failed to retrieve email content

Lonerganp — Mon, 26 Feb 2024 16:57:57 GMT

Thanks. Good to hear.

Re: BT Mail. Failed to retrieve email content

HJ69 — Fri, 01 Mar 2024 18:29:07 GMT

After 3 days of it being ok my BT mail has now gone back to the "failed to retrieve email content" message. So annoying!!!

Re: BT Mail. Failed to retrieve email content

Lonerganp — Fri, 01 Mar 2024 18:52:29 GMT

Same with me. Works fine one day then the "Failure" message comes back and I can't read any contents again.

Re: BT Mail. Failed to retrieve email content

Lonerganp — Sat, 16 Mar 2024 11:11:17 GMT

This issue was "resolved" (according to BT) but it's back again. Today the BT Helpline suggested uninstalling the BT Mail app and reinstalling it. They said this would resolve the issue (again). So I uninstalled the app and when I try to log in on the new app a message reads: "Unable to log in. No network available" (despite my Internet having "excellent" strength). Now I don't even have the ability to see/hear when a new email arrives.

Re: BT Mail. Failed to retrieve email content

gg30340 — Sat, 16 Mar 2024 16:31:52 GMT

@Lonerganp

See message 2.

Re: BT Mail. Failed to retrieve email content

Beejoo — Sun, 17 Mar 2024 23:04:59 GMT

I have the same experience. What on earth is going on at BT Mail? They must be aware of this issue!

Re: BT Mail. Failed to retrieve email content

baysieboy — Sat, 23 Mar 2024 09:07:34 GMT

My wife and I have been having this problem on and off for over a month on our Android phones. All we got from BT was that they were aware of the problem! Thankfully, we can view our BT mail on Gmail.